Front Desk Agent at Scalesforth

Scalesforth, a renowned leader in the hospitality industry, is seeking a dynamic and customer-oriented Front Desk Agent to join our team. At Scalesforth, we pride ourselves on providing unparalleled guest experiences, and we are looking for an individual who shares our commitment to excellence.

Position: Front Desk Agent

Company: Scalesforth

About Scalesforth:Scalesforth is a premium hotel chain known for its exceptional service, luxurious accommodations, and a commitment to creating memorable experiences for our guests. Our company values encompass integrity, dedication, and a passion for exceeding guest expectations.

Key Responsibilities:

As a Front Desk Agent at Scalesforth, you will play a vital role in ensuring the smooth operation of our front desk and enhancing the overall guest experience. Your responsibilities will include, but are not limited to:

Guest Relations: Greet guests with a warm and friendly demeanor, assist with check-in and check-out procedures, and provide exceptional customer service.

Reservation Management: Handle guest reservations and inquiries efficiently, ensuring accuracy and adherence to company policies.

Communication: Serve as the primary point of contact for guests, addressing their needs, requests, and concerns promptly and professionally.

Problem Solving: Effectively resolve guest issues, escalating to management when necessary, and proactively identify opportunities to enhance the guest experience.

Multitasking: Manage multiple tasks simultaneously, including handling phone calls, emails, and in-person requests, while maintaining a professional and courteous attitude.

Qualifications:

To excel in this role, the ideal candidate should possess the following qualifications and skills:

• High school diploma or equivalent. A degree in hospitality or a related field is a plus.

• Previous experience in a front desk or customer service role is preferred.

• Strong communication skills with proficiency in English. Knowledge of additional languages is an asset.

• Excellent interpersonal skills, demonstrating a positive and guest-centric attitude.

• Ability to handle challenging situations with grace and composure.

• Proficiency in using computer software and systems for reservations and check-ins.

• Availability to work in shifts, including evenings, weekends, and holidays.

• An understanding of Scalesforth commitment to exceptional service and a passion for upholding our standards.

How to Apply:

If you are ready to embark on a rewarding career with Scalesforth and contribute to our tradition of excellence, please submit your resume and a cover letter outlining your relevant experience and why you would be a valuable addition to our team. 

Scalesforth is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.

Join us in creating extraordinary experiences for our guests and be part of the Scalesforth family, where dedication and excellence are celebrated every day!

Apply!