Licensed Insurance Customer Service Representative - Work From Home Jobs

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
Before you apply, please read through all of the information below.
Active Producer insurance license REQUIRED in addition to at least 1 year actively using the license.

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Location will be remote/virtual for a hire date of 1/29/2024.
Within our Customer Response Center (CRC), the Remote Licensed Customer Service Representative (CSR) provides timely, accurate and responsive information and service to policyholders and agents for Personal Lines products and programs. Independently solve problems relating to policies within scope and escalate others as appropriate by identifying, analyzing, and owning customer policy needs to ensure high customer satisfaction, growth, and retention of business.
Paid training is Monday - Friday, 9:00am - 5:30pm EST (full time) for approximately 12 weeks. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.
After onboarding and training is complete, go-forward shifts will be 1:00pm - 10:00pm EST.
One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week.
Initially you will be aligned to our Expanded Call Group, which will include some complex calls. As time progresses and you gain experience, you will be expected to move into more complex call groups. As you promote through the different call groups, you will be eligible for promotional salary increases.
All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work.

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