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Role: Incident Manager Rate: Market Rate on W2
Duration: 100% remote
KEY JOB FUNCTIONS
1. Manage IT production incidents to resolution in a 24/7/365 environment using the Client incident management processes and communicate management of incident status, impact and resolution actions.
2. Hands on experience managing and monitoring applications deployed on Amazon Web Services (AWS).
3. Troubleshooting and resolving incidents on the AWS cloud infrastructure.
4. Experience with building tools for monitoring and troubleshooting of system resources in an AWS environment. Ability to triage AWS related incidents using monitoring tools on AWS Cloud.
5. Experience with performance engineering of AWS Cloud applications.
6. Hands on experience working with AWS tools like EC2, ELB, RDS, Redshift, DynamoDB, Aurora, Route53, ECS, Lambada, S3, Batch, CloudWatch, CloudTrail, WAF etc.
7. Monitoring experience with tools like Extrahop, SolarWinds, Netcool suite, Catchpoint, MoogSoft.
8. Hands on experience with transaction level monitoring using Dynatrace and Splunk.
9. Ability to perform transaction level monitoring and troubleshooting in AWS cloud platform.
10. Eyes on glass monitoring of the health of applications as well as the underlying infrastructure.
11. Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance.
12. Proactively looking for hardware, software, and environmental alerts or malfunctions.
13. Effectively lead and guide Incident triage calls from a technical perspective analyzing different components of the infrastructure and application environment via the use of a variety of monitoring tools and processes.
14. Troubleshoot the incidents and identify root cause quickly using operations, wire data analytics, application performance management and event correlation monitoring tools.
15. Perform analysis of data, evaluating multiple application protocols including web, database, storage, and supporting infrastructure such as UNIX, DNS, LDAP, SSL, SMTP, and FTP.
Qualifications

?Ability to triage AWS related incidents using monitoring tools on AWS Cloud

?Hands on experience working with AWS tools like EC2, ELB, RDS, Redshift, DynamoDB, Aurora, Route53, ECS, Lambada, S3, Batch, CloudWatch, CloudTrail, WAF etc

?Monitoring experience with tools like Extrahop, SolarWinds, Netcool suite, Catchpoint, MoogSoft

?Hands on experience with transaction level monitoring using Dynatrace and Splunk

?Bachelors Degree or equivalent required

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