American furniture warehouse jobs

The Front Office Lead will assist with coaching the Front Office department to ensure customers are provided fast, friendly and accurate customer service. The Front Office Lead will ensure all AFW policies and procedures are followed to prevent fraud, rent AFW vehicles to our customers, and processing financing applications. The Front Office Lead will also assist with processing customer transactions and assisting the Sales team with completing orders. This individual will perform cash drawer and safe/petty cash audits and report any discrepancies to the AFW Management Team. Starting pay of $19/hr. Job Requirements

Able to adhere to the AFW asset protection policies and identify and prevent fraud.
Count the safe daily and report any discrepancies.
Professional Appearance.
Knowledge of our company values of accountability, honesty and safety for our employees and customers.
Positive attitude with strong inter-personal skills.
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
Ability to apply technology up to and including iPad, Storis, excel and windows. Qualifications
Commitment to AFWs safety policies and procedures and ability to promote awareness.
Takes ownership for enhancing the customer experience.
Interviews, hires, and assists in the training of new team members.
Appraises employee performance, communicates goals and expectations, provide honest feedback and coaches team members.
Addresses customer complaints and resolves problems as needed.
Delegate tasks and responsibilities to appropriate personnel.
Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, answer phones).
Leverages technology in order to facilitate the customer experience.
Completes customer transactions accurately and efficiently at point-of-sale.
Executes consistent operational and selling processes (i.e., credit application process).
Educates customers and employees on our Satisfaction Guaranteed return policy.
Assists in resolving basic customer issues.

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