Sephora careers

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000 team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world?s most innovative brands.

<b>IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one of America?s Best Large Employers for 2022, and a Top Employer for New Grads.</b>

<b>Position:?</b>Remote (Work from Home) Beauty Advisor on behalf of our client Sephora
<b>Rate:?</b>$18.00 (this rate applies for this specific client only)
<b>Job Type:</b>?Seasonal

IntouchCX is looking for a Remote Beauty Customer Service Specialist on behalf of our Global Beauty-Retailer client Sephora. This position is perfect for any individual inspired by the world of skincare, color, fragrance, body, smile care, and hair care. The ideal candidate will provide concierge level customer service, make product recommendations, and connect with others about Sephora?s products and services. In this role, you will be representing the world's leading beauty provider as an advisor to customers via inbound voice, emails, and chat.

<i>Note: All applications, interviews, orientation and training will be done virtually. IntouchCX will also provide all hardware and equipment necessary.</i>

<b>As a Beauty Customer Service Specialist, you will?</b>
<ul>
<li>Provide exceptional solutions for requests / inquiries that come through phone and chat softwares, while working remotely from home</li>
<li>Demonstrate Sephora standards by providing exceptional personalized service to clients</li>
<li>Fulfill client requests by processing transactions, completing transactions, or forwarding client requests to the correct team for resolution</li>
<li>Maintain composure, professionalism, and work efficiently when dealing with disappointed clients</li>
<li>Use positive, professional, and appropriate grammar and word choice in written communication with clients</li>
<li>Proactively engage the Sephora.com website and knowledge base to provide client solutions</li>
<li>Display a positive, confident attitude for tackling new challenges and initiatives</li>
<li>Maintain adherence to key performance indicators (KPI)</li>
</ul>

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