GHRN Administrator (Remote-Home Based Worker)

</p><p>The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.</p><p></p><p>Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.</p><p></p><p>Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.</p><p></p><p><b>We are the Good Hands. We dont follow the trends. We set them.</b></p><p></p><p></p><p></p>Job Summary:<p></p><p></p><p>Under general supervision, the Analyst III is responsible for monitoring the activities of area Good Hands Repair Network (GHRN) shops, responding to customer or shop questions, providing status, managing and resolving moderately complex customer and shop issues, and collaborating with leadership to identify and maximize production ensuring favorably impact loss adjustment expenses. This individual can negotiate pricing for parts <p><br /><b>A day in the life of a Good Hands Repair Network Administrator:</b></p><ul><li>Serves as primary liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps find appropriate actions to resolve moderately complex coverage and repair quality issues; processes claim payments</li><li>Review, analyze, and find actions needed to resolve moderately complex and occasionally complex agent and vendor inquiries relating to claims</li><li>Summarizes documents and enters into claim system notes</li><li>Documents a claim file with notes, evaluations, and decision-making process</li><li>Reviews system reports to identify trends or issues; provides information and observations to management; and recommends strategies to address challenges and quality control</li><li>Researches and recommends alternative parts in a moderately complex and occasionally complex claim</li><li>Reviews, resolves, and responds to moderately complex and occasionally complex arbitration contentions</li></ul><p></p><p><b>When will I work:</b></p><ul><li>This position is a remote/homebased position</li><li>Work schedule: To be determined based on business needs. Must live in EST or CST time zones</li><li>Flexible work arrangements (from home or local office where applicable)</li></ul><p></p><p><b>Whats in it for you?</b></p><ul><li>Paid training and licensing</li><li>Internet reimbursement</li><li>Generous paid time off (PTO)</li><li>Tuition reimbursement </li><li>Discounted gym memberships</li><li>Cafeteria style health insurance plan- starts day one!</li><li>401K match and pension plan</li><li>Volunteer opportunities + matching donations </li><li>Visit AllstateGoodLife.com to learn more</li></ul><p></p><p></p>Key Responsibilities:<p></p><p></p><ul><li>Serves as primary liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues; processes claim payments</li><li>Review, analyze, and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims</li><li>Summarizes documents and enters into claim system notes</li><li>Documents a claim file with notes, evaluations, and decision-making process</li><li>Generates and analyzes system reports to identify trends or issues and provides quality control recommendations, information, and observations to management</li><li>Researches, recommends, and explains alternative parts in a basic and occasionally moderately complex claim</li></ul><p></p><p></p>Functional Skills:<p></p><p></p><ul><li>Ability to interact effectively with internal or external customers and act with empathy</li><li>Knowledge of insurance policy, coverage, and regulation</li><li>Knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards</li><li>GHRN industry knowledge to discipline practices, including best practices, to support the business unit</li><li>Knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data</li><li>Knowledge of problem solving and preparation of reports for analysis</li><li>Ability to leverage learned technical skills in support of team objectives</li><li>Strong negotiation and/or arbitration skills</li><li>Conflict management and problem resolution skills in managing internal and external customer relationships</li><li>Problem-solving skills to continuously improve business outcomes</li><li>Ability to investigate, evaluate and settle moderately complex and occasionally complex claims</li><li>Provides individual decision making within authority limits</li><li>Auto technical experience not required but strongly preferred</li></ul><p></p><p></p>Supervisory Responsibilities:<p></p><p>This job does not have supervisory duties.</p><p></p><p></p>Education and Experience:<p></p><p></p><ul><li>High School Diploma/GED or higher (Bachelors Degree preferred)</li><li>You can effectively work in a remote environment.</li><li>You have 12 months of Auto Estimating / Body Shop / Insurance Experience preferred</li></ul><p></p><p></p>Certificates, Licenses, Registrations:<p></p><p></p><ul><li>No Certification, License or Registration is required for the job.</li><li>This position is not available for<b>California, Alaska, and Hawaii residents</b> </li></ul><p></p><p></p>Notes:<p>The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.</p><p>Compensation offered for this role is$48,000.00-$73,875.00 per yearand is based on experience and qualifications.</p><p>The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.</p><p></p><p><b>Good Work. Good Life. Good Hands.</b></p><p></p><p>As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.<a href="https://www.allstate.jobs/benefits" rel="no-follow">For a full description of Allstates benefits, visit https://www.allstate.jobs/benefits/</a></p><p></p><p>Learn more about life at Allstate. Connect with us on <a href="http://jb.al.st/BWGk6" rel="no-follow">Twitter</a>, <a href="http://jb.al.st/BWGka" rel="no-follow">Facebook</a>, <a href="http://jb.al.st/BWGlO" rel="no-follow">Instagram</a> and <a href="https://www.linkedin.com/company/allstate/careers" rel="no-follow">LinkedIn</a> or watch a <a href="http://jb.al.st/BWGpG" rel="no-follow">video</a>.</p><p></p><p>#LI-MF1</p><p></p><p><b>Allstate generally does not sponsor individuals for employment-based visas for this position.</b></p><p></p><p>Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.</p><p></p><p>For jobs in San Francisco, please click <a href="https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf" title="Follow link" rel="no-follow">here</a> for information regarding the San Francisco Fair Chance Ordinance.<br />For jobs in Los Angeles, please click <a href="http://bca.lacity.org/fair-chance" title="Follow link" rel="no-follow">here</a> for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.</p><p></p><p>To view the EEO is the Law poster click <a href="https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" title="Follow link" rel="no-follow">here</a>. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs</p><p></p><p>To view the FMLA poster, click <a href="https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf" title="Follow link" rel="no-follow">here</a>. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.</p><p></p><p>It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.</p><img src="https://allstateinsurance.contacthr.com/130320616.jpg" rel="no-follow" />

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