Amazon Connect Architect - Remote | WFH

Amazon Connect Architect for a remote, work-from-home opportunity. Join our dynamic team and leverage your expertise to design and implement efficient solutions using Amazon Connect. As a key player in our organization, you will shape customer interactions, enhance call center performance, and contribute to our success. If you have a proven track record in Amazon Connect architecture and are ready for a challenging remote role, apply now. Join us in redefining customer engagement from the comfort of your home.

Salary And Other Compensation

The annual salary for this position ranges from $130,000.00 to $150,000.00, depending on the experience and qualifications of the successful candidate. Additionally, this position is eligible for our discretionary annual incentive program, based on performance and subject to the terms of our applicable plans.

Benefits

We offer a comprehensive benefits package for this position, subject to eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays and Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, compensation, and benefits information is accurate as of the date of this posting. We reserve the right to modify this information at any time, subject to applicable law.

Job Description And Qualifications

This is a hands-on development role requiring expertise in the following:

Required

Amazon Web Services

Cloud-based contact center solutions

Amazon Connect, Lex, Lambda, Node JS, Java, JavaScript

Required Skills

Amazon Connect

Contact Flow Design

Lambda/Lex Integration

Call Center Routing

AWS, Step Functions, Polly, Transcribe, S3, Dynamo, Athena, Kinesis, Cloud Watch, Cloud Formation, EC2

Other Technologies

Salesforce/Any CRM integration

Java, Python, Linux, MySQL, Siebel CRM, Kibana

Soft Skills

Analytical

Detail Oriented

Reliable Team Member

Self-motivated

Strong Work Ethics

Job Summary

Approximately 12-15 years of IT experience in customer service technologies, including contact center cloud-based products, solution design, and implementation. Also experienced in omni-channel and AI/ML solutions.

Experience includes people and team management, enterprise architecture, and technical leadership.

Proven track record in providing digital experience, business automation solutions using AI/ML, and contact center technologies.

Expertise in managing software evaluations for cloud migrations and setting up pilots and POCs for solution evaluations.

Significant experience in managing and leading technology mergers resulting from organizational acquisitions.

Skilled in providing technology architecture for contact center migration from on-premise to cloud.

In-depth experience with Agile methodologies (SAFe) and waterfall.

Proven ability to provide cost savings, solution optimization, and process improvement for organizations.

Six Sigma yellow belt trained, green belt project in progress, cloud certified.

Domain experience in Banking, Insurance, and Education/e-Learning.

Excellent analytical, communication (oral Job Responsibilities

Contribute to the design and implementation of AWS Cloud contact center solutions.

Collaborate with the customer IT Architecture team to design end-to-end solutions and provide technology guidance.

Implement Genesys Speech Analytics on top of the Genesys Interaction Recording Platform.

Participate in migration efforts in cloud contact center and provide assistance as the Subject Matter Expert in the migration and deployment of solutions.

Minimum Qualifications

Must have handled at least contact center cloud migration projects in AWS environment and worked with on-premises contact center solutions.

Knowledge of Genesys/Cisco/Avaya/Twilio contact center products and the entire contact center domain.

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