American airlines remote jobs | Global Site Administrator

Support Client Management leaders and customer contacts on a day-to-day basis. Responsibilities include, but are not limited to, providing online tool support for day to day travel program requirements or escalation support. Provide general assistance for monthly reporting packages and ad hoc data required by contract. Function as the key liaison between client management and service delivery to ensure online program connectivity. Interact and support client in online special projects and day-to-day requests and basic program management. These include but are not limited to: escalations and issue resolution. Successful candidates will effectively demonstrate analytical skills, have solid customer relations skills, time management and be proficient in GDS and online booking tools. A strong business travel industry knowledge is highly desirable.nnResponsibilitiesnnn tSite management for online booking tool and profile tool sites globally.n tEnsure seamless integration of tool changes and initiatives with online fulfillment operations, Online providers, and client technologies teams.n tLiaise with online fulfillment n tMonitor Online team phone and productivity standards achieved and maintained based on company and client goals.n tAnalysis of transaction types, fulfillment process, reject reasons, and technology options to reduce transactional touch.n tAnalysis of user requests and call-types to increase adoption.n tSupport client in communication of goals and opportunities for online tool including enhancement requests, new functionality testing, agency formatting requirements, and regional capabilities.n tMaintain relationship with client technical contacts to ensure timely resolution of user issues and through knowledge of SSO applications, Tool integration, and information security standards.n tDevelop and conduct client seminars regarding online tool using online, self directed, and in person venues as applicable.n tReport and follow up on user issues and problem reports with the selected online booking tool.n tProvide assistance to client online users of profile n tManage process for file downloads, uploads, and distribution for user additions, changes, and deletions in the online booking tool and profile databases.n tManage Online Plann tCompile and release Global Monthly scorecard resultsn tSupport Global Document Delivery/CorrexnnQualifications:nnn tThorough knowledge of the Business Travel Industryn tKnowledge supporting the Concur OBT from front and back endn tKnowledge support CONNECT Portaln tSABRE GDS experiencen tCorrex experiencen tExtensive Customer Service Skillsn tHighly organized and detail orientedn tProficient in Excel, Word, PowerPoint and Microsoft Outlookn tDemonstrate strong analytical skillsn tAbility to work in a team environmentn tAbility to manage multiple priorities and good time management skillsn tAbility to understand and effectively utilize technology via the web or GBT reporting toolsn tExcellent oral and written communication skillsn tAbility to manage up and set expectations to manage work flow and expected ETAu2019sn tConsultation and Liaison skillsnnLocationnnUnited States - Virtual LocationnnThe US national annual base salary range for this position is from $60,000 to $120,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidateu2019s relevant experience, skills, knowledge, and work location.nnIn addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.nnGBT 2023 Benefits-at-a-GlancennIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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