Client Performance Manager III (1)

PRIMARY DUTIES AND RESPONSIBILITIES: ? Manages client performance and retention through robust ongoing client engagement in support of Central Dispatch ? Assesses client account opportunities and risks... ? Works cross-functionally to coordinate planned client engagement activity and ensure delivery of agreed-upon services and solutions ? Strives to minimize churn from assigned client relationships and encourage increased adoption of new capabilities and services ? Generates additional business / revenue by harvesting existing accounts for expansion and product upsells. ? Identifies and recommends Client Performance Account Management best practices and supports continuous improvement across the function ? Contribute to customer satisfaction by consistently meeting and/or exceeding expectations and commitments by providing a high level of customer service to both internal and external customers; by solving customer problems quickly and effectively. ? Work directly, professionally and collaboratively with Clients, internal teams (Product, Implementation, Operations, etc.), and other cross-functional teams as required to meet client needs. ? Maintain expected level of client engagement on a monthly basis in an effort to drive product utilization, performance, and minimize potential client churn risk. ? Perform other duties as assigned or needed MINIMUM QUALIFICATIONS: ? Bachelor?s degree in a related discipline and 5+ years? experience in a related field. The right candidate could also have a different combination, such as a master?s degree and up to 2 years? experience; or 9 years? experience in a related field ? Requires strong knowledge of MS office tools and effective communication skills: written, verbal and presentation ? Exceptional client relationship, account management, experience ? Excellent time management, organization, and task prioritization skills ? Willing and able to travel as needed and required (up to 50% day or overnight trips) ? Valid Driver?s License

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