BPO / Call Center

Overview
The BPO / Call Center position is crucial to our organization's success as it serves as the primary point of contact for our customers. The role involves handling inbound and outbound calls to provide exceptional customer service and support. The BPO / Call Center team plays a vital role in maintaining customer satisfaction and driving business growth through effective communication and problem-solving.
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Share your CV To HR Department 9599355817, (WhatsApp 8588917366 - This number only)
Key Responsibilities
? Handle inbound and outbound customer calls professionally and efficiently
? Listen actively to customer concerns and address them promptly
? Provide accurate information about products and services
? Resolve customer complaints and escalate issues as needed
? Meet or exceed performance targets for call quality, productivity, and customer satisfaction
? Utilize CRM systems and other tools to document and track customer interactions
? Adhere to company... policies and procedures while interacting with customers
? Collaborate with team members and other departments to ensure seamless customer experience
? Participate in training programs to enhance product knowledge and customer service skills
? Contribute to a positive and supportive work environment
Required Qualifications
? High school diploma or equivalent; associate or bachelor's degree preferred
? Prior experience in a customer service or call center role
? Excellent verbal and written communication skills
? Strong problem-solving abilities and conflict resolution skills
? Ability to adapt to a fast-paced and dynamic work environment
? Proficiency in using CRM software and other call center tools
? Good multitasking and organizational skills
? Ability to work effectively in a team as well as independently
? Flexibility to work in shifts and weekends
? Commitment to providing exceptional customer service
Apply Now
Share your CV To HR Department 9599355817, (WhatsApp 8588917366 - This number only)
Skills: inbound calls,multitasking,call center,customer service,outbound calls,teamwork,communication,organizational skills,problem-solving,crm software,adaptability

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