Remote Customer Service Call Center Agent

? Please Read All Of The Details Before Applying* Make outbound calls/take inbound calls on behalf of organizations that are making a difference. Take the first step to start your new career with ConnectWave Solutions by applying today... What we do: ? Collaborate with prestigious organizations such as Intuit Turbotax, Louis Vuitton, Carnival Cruises, and more through our dynamic ConnectWave Teams. ? Immerse yourself in a dynamic call center environment, handling both inbound and outbound interactions on subjects that make a difference. ? Seize the opportunity to facilitate transactions and promote diverse products and services, playing a vital role in creating positive customer engagements. We offer: ? Full-Time hours that enable you to take time off for the things that are important to you. Part-time hours are also available too. ? Virtual Certification Training ? Rewards & Recognition Programs ? Bi-Weekly Pay & Bonus potential with access to your pay at anytime! ? No Medical or Health Benefits provided Job Type: Full-time, Part-time, Temporary, Contract Work Location: Remote Salary: $12 - $17 an hour Schedule: ? Flexible Hours with a MINIMUM of working 15 hours per week. ? Monday-Friday schedule to start. After your training period has concluded you can work on the weekends. Supplemental pay types: ? Bonus pay ? Sign-On Bonus Streamlined Application Process: ? Upon successfully clearing pre screening questions, candidates gain immediate access to schedule an information session with us. ? Fast-track your application journey by acing the pre screening stage and securing a group information session appointment. ? Total onboarding process takes 2 - 3 weeks. RequirementsRequirements: Hardware/Software Requirements: ? Windows PC/Laptop ? Minimum 14? monitor/screen ? Max roundtrip: 120ms ? Windows 10 or 11 ONLY with at least 8GB RAM (4GB Useable) ? Intel or AMD Processor ? Windows Defender antivirus and Firewall must be turned On ? United States based High-Speed Internet Only? Cloud Based Internet are NOT Acceptable ? Wired connection to router/modem is REQUIRED (wifi is not permitted) ? 10+ Mbps download speed and 3+ Mbps upload speed are the minimum speeds accepted ? Mobile Hotspots (T-Mobile, Verizon), Satellite, and VPNs are NOT permitted ? ISP must be STABLE and located within the USA and its territories Technology Requirements: ? High Speed Internet. A wired connection to the router/modem is REQUIRED ? Dual monitors recommended ? USB Wired Headset (Wireless are NOT compatible) ? External speakers or sound on your computer ? External Wired Mouse ? Webcam Telephone Requirement: ? Phone Verification Requirement: While the actual phone calls do not utilize your device, it is essential to have phone access for a "PIN call" to complete necessary verifications. ? Mandatory Multi-Factor Authentication (MFA): Users outside our corporate network, including Microsoft Teams, are obligated to implement Multi-Factor Authentication (MFA), which involves phone verification. ? Preferred Cell Phone: Although a cell phone is preferred, a landline number is also acceptable for fulfilling the verification and authentication requirements. Other Requirements: ? Age Requirement: Minimum age of 18 years old. ? Skill Assessment: Successfully pass a skill assessment. ? Commitment to Continuous Learning: Embrace a culture that values self-improvement and the pursuit of excellence. ? Remote Workspace Requirements: Establish a home office or a dedicated quiet space conducive to work, ensuring a distraction-free environment. ? Background Check Clearance: Successfully pass a background check; timely submission is crucial to prevent any disruptions during training. ? Outstanding Communication Skills: Demonstrate exceptional conversational abilities while delivering customer-focused interactions, creating positive experiences for every individual you engage with. Miscellaneous: ? Visit ConnectWaveSolutions.com to buy equipment that is NEEDED ? Requirements for our work at home program: (not provided) Must NOT be a permanent resident of one of the following States: Pennsylvania, Washington, California, District of Columbia, Oregon, Colorado, Minnesota, Wisconsin, Illinois, New York, Vermont, Massachusetts, Connecticut, New Jersey, and Maryland. Please note: This is a 1099 independent contractor position. Once you apply here, you will receive an email that has a link to schedule an information session with us. Job Types: Contract, Temporary Pay: $12.00 - $17.00 per hour Expected hours: No less than 15 per week Benefits: ? Flexible schedule Schedule: ? 10 hour shift ? 12 hour shift ? 4 hour shift ? 8 hour shift ? Choose your own hours Work Location: Remote

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