(3rd Shift) Customer Experience Agent *REMOTE*

Job Title: 3rd Shift Customer Experience Agent *REMOTE* Reports to: Office Manager... Work Hours: 6:00pm-2:30am Monday through Thursday and 3:30pm-12:00am on Sunday Pay Scale: $20/ hour Position Summary: This is a fully remote position that is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes dispatching calls to technicians as well as various administrative duties. Job Duties and Responsibilities: ? Answer inbound phone calls to schedule jobs and handle customer service inquiries ? Initiate outbound phone calls for scheduling of service calls ? Handle various customer inquiries and requests efficiently and accurately ? Dispatch the correct technician (based on qualifications, geography, customer preference) to each job ? Utilize Service Titan software to effectively plan and dispatch jobs ? Proactively communicate with customers regarding estimated arrival times, technician details, etc. ? Communicate with technicians regarding availability, expected completion time, etc. ? Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls ? Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company ? High interaction with service technicians and various customers from residential to commercial ? Other duties as assigned Qualifications: ? Must live in Illinois ? Must be familiar with the surrounding Chicagoland area ? High school diploma or equivalent (GED) ? Minimum of 3 years relevant work experience in customer service environment ? Previous dispatch experience a plus ? Strong verbal and written communication skills ? Plumbing, Electric & HVAC experience a Plus ? Attention to detail ? Ability to manage priorities and workflow ? Ability to deal effectively with a diversity of individuals at all organizational levels ? Versatility, flexibility and a willingness to work within constantly changing priorities ? Proficient in Microsoft Office ? Ability to work from home efficiently ? Ability and willingness to work nights and weekends Benefits: ? Medical, Dental & Vision Insurance ? Supplemental AFLAC Insurance Options ? 401(k) Plan with Company Match ? Company-proved Life Insurance ? Employee discounts on company-provided services ? On-site training facility for continuous employee development ? Paid Time Off (PTO) ? Paid Holidays ? Tuition Reimbursement Job Type: Full-time Benefits: ? 401(k) ? 401(k) matching ? Dental insurance ? Health insurance ? Paid time off ? Professional development assistance ? Referral program ? Vision insurance ? Work from home Shift: ? Evening shift ? Overnight shift Work setting: ? Remote Work Location: Remote

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