CUSTOMER SERVICE REPRESENTATIVE - IN NEW YORK STATE - Remote | WFH

Join our team as a Customer Service Representative and be the reason our customers smile! Working remotely from New York, you'll play a key role in delivering exceptional service experiences. Our focus is not just on answering questions, but on building connections and providing solutions that make a real difference. If you're passionate about helping others and eager to make a positive impact... we would love to hear from you.
What You'll Do
Interact with Customers: Respond to incoming calls and messages, ensuring a prompt, personal, and reliable service experience.
Problem Solving: Utilize your skills to research issues and provide effective solutions, making each customer feel valued and understood.
Customer Engagement: Ensure that every interaction makes the customer feel special and appreciated.
Who You Are
Experienced: At least one year in a customer service role, ready to leverage your skills in a dynamic, virtual environment.
Educated: You have a high school diploma or equivalent.
Tech-Savvy: Comfortable with computers and technology, with a reliable high-speed internet connection (minimum 25 Mbps).
Communicative: Excellent communication skills, with a knack for understanding customer needs and delivering great results.
What We Offer
Career Growth: Comprehensive training from day one, ongoing coaching, and access to thousands of courses to fuel your career ambitions.
Supportive Culture: Join a global family that values diversity and inclusion, and supports your professional and personal growth.
Competitive Benefits: Attractive benefits package including paid time off, tuition reimbursement, health incentives, and more.
About Your Role
As a vital member of our team, you will receive full support to succeed from the moment you start. You will report to a Team Lead and contribute directly to the success of our customer experience initiatives. Your empathy and dedication are the key ingredients that make our service outstanding.
Commitment to Diversity
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to fostering a diverse and inclusive work environment where everyone is respected, valued, and empowered.
Employment Type: Full-Time

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