Customer Service Representative (Remote)
Posted 2025-03-14
Remote, USA
Full-time
Immediate Start
Description: ? Assist customers who have questions on FMG products (websites and marketing) ? Provide accurate and timely customer service by phone and email ? Handle complex escalated inquiries from customers ? Record and maintain detailed notes about interactions with customers ? Report bugs and other issues on platforms to developers ? Collaborate and coordinate with internal departments to ensure client satisfaction ? Provide feedback to management on customer experience and customer likes/dislikes about FMG?s products ? Exercise patience, empathy, and understanding on every call and every email ? Efficiently solve a ticket backlog with quality information and service ? Participate in ongoing training to stay current with our products, services, and industry developments ? All other duties as assigned Requirements: ? Excellent communication skills, both verbal and written ? Ability to learn quickly and adapt to changing environments ? Ability to work proactively individually and... in a team environment ? Proficiency and fluency in speaking, understanding, reading, and writing English ? Must be able to type 50+ words per minute Benefits: ? Generous paid Holiday schedule ? Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave ? Robust Insurance Plan including: Medical with $0 co-pay, Telehealth plan, Dental, Vision, Health Savings Account (HSA) with generous employer contributions, Flexible Spending Accounts (FSA), Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage, Company-paid Short & Long Term Disability coverage, Company-paid Employee Assistance Program (EAP) ? Matching 401(k) with immediate full vesting ? Employee Events Committee that plans fun in-person and virtual events ? On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit ? Internet & Gym Reimbursement ? Work computer equipment is provided to help you succeed
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