Remote Customer Service Specialist

Posted 2025-03-15
Remote, USA Full-time Immediate Start
    Job Title: E-Commerce Customer Service & Order Fulfillment RepresentativeLocation: Remote...Are you passionate about providing outstanding customer service and want to be a vital part of a fast-growing e-commerce company in the solar industry? Are you obsessed with giving customers the best possible experience? If you love helping and speaking with people and are looking for a role where you can make a significant impact, we want to hear from you!About Us:We are an innovative online e-commerce brand dedicated to transforming the solar energy landscape. We believe in sustainability and providing our customers with the best possible service. Our team is rapidly expanding, and we need a highly motivated, customer-focused individual who shares our passion and commitment to excellence.Job Description:As a E-commerce Customer Service & Order Fulfillment Representative, you will be the frontline support for our customers, ensuring their satisfaction and seamless order processing. This role combines customer interaction with order management to create a fulfilling and dynamic work environment.Responsibilities:
  • Engage directly with customers through various channels (phone, email, and live chat) to resolve inquiries, process orders, and provide detailed product information.
  • Maintain a high level of service excellence in every customer interaction, aiming to meet and exceed expectations.
  • Manage and track orders from placement through delivery, ensuring timely updates and accurate information are communicated to customers.
  • Collaborate with logistics and warehouse teams to troubleshoot order issues, including shipping discrepancies and returns.
  • Monitor customer feedback and work with the team to refine processes and improve overall service quality.
  • Utilize CRM systems to maintain accurate records of customer interactions, transactions, and feedback.
  • Participate in ongoing training and development to stay informed about industry trends, product updates, and company policies.
  • Qualifications:
  • Minimum of 1 year of experience in customer service, ideally within an e-commerce or related industry.
  • Bachelor?s degree preferred; relevant experience may be considered in lieu of education.
  • Excellent verbal and written communication skills with an ability to convey information effectively and empathetically.
  • Strong organizational skills and the ability to handle multiple tasks and priorities in a fast-paced environment.
  • A proactive approach to problem-solving and a strong desire to take initiative.
  • Why Join Us:
  • Be part of a dynamic and supportive team that's driving the future of solar energy & e-commerce
  • Gain valuable skills that pave the path for a great career
  • Work remotely with flexible hours to suit your lifestyle.
  • Receive comprehensive training and development opportunities.
  • Competitive salary and benefits such as paid time off, flexible hours, etc and performance bonuses.
  • Physical Requirements:
  • This is a primarily sedentary role; however, some filing and tasks may require the ability to lift files, open filing cabinets, and bend or stand as necessary.
  • Apply Today!If you are as excited about helping customers and growing with a leading company in the solar industry as we are, submit your resume and a cover letter explaining why you are the perfect fit for our team.We look forward to your applicationJob Type: Full-timePay: $18.00 - $25.00 per hourExpected hours: 40 per weekBenefits:? On-the-job training? Paid time off? Work from homeExperience level:? 1 year? 2 years? 3 yearsShift:? Day shiftWeekly day range:? Monday to FridayWork setting:? Office? RemoteApplication Question(s):? Preference goes to Applicants that Include a video recording / Loom video in their resume. The video should be no more than 2 minutes. The topic should be: Your favorite hobby and why you love it.Experience:? Customer service: 1 year (Preferred)Work Location: Remote

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