Remote Customer Service Specialist

Job Title: E-Commerce Customer Service & Order Fulfillment RepresentativeLocation: Remote...Are you passionate about providing outstanding customer service and want to be a vital part of a fast-growing e-commerce company in the solar industry? Are you obsessed with giving customers the best possible experience? If you love helping and speaking with people and are looking for a role where you can make a significant impact, we want to hear from you!About Us:We are an innovative online e-commerce brand dedicated to transforming the solar energy landscape. We believe in sustainability and providing our customers with the best possible service. Our team is rapidly expanding, and we need a highly motivated, customer-focused individual who shares our passion and commitment to excellence.Job Description:As a E-commerce Customer Service & Order Fulfillment Representative, you will be the frontline support for our customers, ensuring their satisfaction and seamless order processing. This role combines customer interaction with order management to create a fulfilling and dynamic work environment.Responsibilities:
• Engage directly with customers through various channels (phone, email, and live chat) to resolve inquiries, process orders, and provide detailed product information.
• Maintain a high level of service excellence in every customer interaction, aiming to meet and exceed expectations.
• Manage and track orders from placement through delivery, ensuring timely updates and accurate information are communicated to customers.
• Collaborate with logistics and warehouse teams to troubleshoot order issues, including shipping discrepancies and returns.
• Monitor customer feedback and work with the team to refine processes and improve overall service quality.
• Utilize CRM systems to maintain accurate records of customer interactions, transactions, and feedback.
• Participate in ongoing training and development to stay informed about industry trends, product updates, and company policies.
Qualifications:
• Minimum of 1 year of experience in customer service, ideally within an e-commerce or related industry.
• Bachelor?s degree preferred; relevant experience may be considered in lieu of education.
• Excellent verbal and written communication skills with an ability to convey information effectively and empathetically.
• Strong organizational skills and the ability to handle multiple tasks and priorities in a fast-paced environment.
• A proactive approach to problem-solving and a strong desire to take initiative.
Why Join Us:
• Be part of a dynamic and supportive team that's driving the future of solar energy & e-commerce
• Gain valuable skills that pave the path for a great career
• Work remotely with flexible hours to suit your lifestyle.
• Receive comprehensive training and development opportunities.
• Competitive salary and benefits such as paid time off, flexible hours, etc and performance bonuses.
Physical Requirements:
• This is a primarily sedentary role; however, some filing and tasks may require the ability to lift files, open filing cabinets, and bend or stand as necessary.
Apply Today!If you are as excited about helping customers and growing with a leading company in the solar industry as we are, submit your resume and a cover letter explaining why you are the perfect fit for our team.We look forward to your applicationJob Type: Full-timePay: $18.00 - $25.00 per hourExpected hours: 40 per weekBenefits:? On-the-job training? Paid time off? Work from homeExperience level:? 1 year? 2 years? 3 yearsShift:? Day shiftWeekly day range:? Monday to FridayWork setting:? Office? RemoteApplication Question(s):? Preference goes to Applicants that Include a video recording / Loom video in their resume. The video should be no more than 2 minutes. The topic should be: Your favorite hobby and why you love it.Experience:? Customer service: 1 year (Preferred)Work Location: Remote

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