Azure Customer Engineer

Are you a customer-obsessed, curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team?s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security... and reliability and support. Our culture of growth mindset and empowerment are central to who we are and how we work.
We are looking for an Azure Customer Engineer with experience deploying on any of the public cloud platforms to help us redefine support and supportability. This role is ideal for someone who is passionate about deploying or supporting cloud services with knowledge of usage patterns for these services.
As an Azure Customer Engineer, you will closely monitor and respond to customer questions, representing Microsoft and Azure Engineering in these interactions. You will also be the voice of the customer and have a connection into Azure service teams, to identify recurring issues and feature requests to drive product improvements & Supportability improvements.
If you have a passion for Cloud Services, and take pleasure in assisting customers, we're looking for you!
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
? Support Azure customers various modalities, as part of a global support delivery team
? Ability to go technically deep across Azure services (at least level 200-300) and actively seek solutions to customer needs and communicate trends to leadership
? Turn Azure customers to Azure fans by improving support efficiency through finding opportunities to optimize existing processes and tools
? Building a close working relationship with the teams related to assigned service areas to leverage in case of escalations, as well as to drive product improvements
? Building and updating Azure product documentation to help customers deliver solutions on Azure
? Work closely with the feature Engineering teams to report bugs, expedite bug fixes and bubble up feature requests.
? Embody our Culture & Values
Qualifications
Required Qualifications
? 1+ year(s) of software industry experience related to technology
? OR equivalent experience.
Preferred Qualifications
? Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience in software industry experience related to technology
? OR equivalent experience.
? 1+ year(s) customer facing experience.
? Experience in one or more automation languages (PowerShell, Python, C#, OpenSource)
? Certification in Microsoft and/or competing Cloud Technologies.
? Good understanding of cloud computing technologies across Windows and/or Linux, with demonstrated hands-on experience on one or more of the following domains:
? Azure Core Platform: Compute, Storage, Networking
? Website Apps: IIS, Azure Web Apps, PHP, Apache, Tomcat, WordPress, etc.
? Identity and Authentication: SSO/Federation, AD/Azure AD etc.
Customer Experience Engineering IC2 - The typical base pay range for this role across the U.S. is USD $81,900 - $160,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $105,600 - $174,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until June 25, 2024.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

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