Remote Customer Service Specialist - Dental
Posted 2025-03-14
Remote, USA
Full-time
Immediate Start
We are seeking a remote, full time Customer Support Specialist to join our team! We are a fast growing, family owned business that provides an over-the-counter online dental product and solution to improve the quality of life for denture wearers who struggle with ill-fitting dentures. You will be responsible for greeting customers on incoming calls, providing product and service information, as... well as assisting and directing with application issues. Responsibilities: ? Product application guidance and step by step assistance ? Inbound and outbound customer calls to address product inquiries and help place orders ? Troubleshoot and work to resolve product or application issues, concerns, and complaints ? Document and update customer follow up records ? Work cooperatively and efficiently with the team to provide excellent customer service to all customers ? Develop and maintain a knowledge base of the evolving products and services ?Qualifications: ? Initiative, reliability, dependability, resource-fullness, and a "can do" attitude ? Assertiveness and confidence ? Respectful demeanor ? Ability to take take instruction and be coachable ? Previous experience in customer service ? Previous experience in dental office a plus ? Positive, friendly, patient, and professional demeanor ? Ability to build rapport with customers and team members ? Ability to deescalate unhappy customers ? Excellent written and verbal communication skills ? Ability to prioritize and multitask in a fast pace environment ? Computer literacy and ability to learn several platforms ? Stable High speed internet ? Remote work space free of noise and distraction ? Technology Savvy Job Type: Full-time Pay: $18.00 - $22.00 per hour Benefits: ? On-the-job training ? Paid time off ? Work from home Shift: ? Day shift Weekly day range: ? Monday to Friday Work setting: ? Remote
Experience:
? Customer Support & Client Services Occupations: 1 year (Required)
Work Location: Remote
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