Principal Technical Program Manager

The strategic Platform and Customer Team (PACT) aims to integrate the functions of customer engagement and platform improvement into a centralized team. The team focuses on developing engineering relationships with critical customers through PM engagement and hands-on technical assistance, while also driving platform enhancements based on customer-reported issues (CRIs). The goal is to improve the resiliency, stability, scalability, elasticity, performance, and supportability of the platform for critical workloads. As a Principal Technical Program Manager you will engage with customers, acting as their General Contractor across Azure Core, and becoming their engineering point of contact. You'll have the opportunity to lead technical architecture discussions with customers with the support of PACT and service owner developers. You will be responsible for both the customer engineering relationship and executive communication with Azure Core leadership. This opportunity will allow you to... engage directly with our most strategic customers, work with executives both from customers and Microsoft and grow the depth of your Azure technical acumen. This is a flexible work opportunity that allows for up to 100% remote work. Up to 25% of travel may be required. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: ? Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development ? OR equivalent experience. ? 3+ years of experience managing cross-functional and/or cross-team projects. ? 3+ years of experience working directly with customers in technical projects and understand their business, technical needs, and priorities Other Requirements: ? Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: ? Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Preferred Qualification: ? Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, or product development ? OR equivalent experience. ? 8+ years of experience managing cross-functional and/or cross-team projects. ? 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). ? 3+ year(s) of experience with Microsoft Azure, AWS, or Google Cloud Platform is highly desired. ? 2+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). ? Proficient communicator, and could present to audiences in a clear and effective manner, at various levels of technical depth (from a CxO to a developer) Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: Microsoft will accept applications for the role until June 24, 2024. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Responsibilities ? Lead technical discussions with customers, partnering with PACT developers and service teams. Own the customer relationship from an Azure Core standpoint, including managing customer's expectations, as well as identifying risks and proposing data-based mitigations. ? Generate a joint roadmaps for both Microsoft and customer engineering teams, track project schedules, drive development of staging and implementation plans, and lead governance programs. ? Triage incoming requests for code with/deploy with engagements for their customers, defining scope, entry and exit criteria. Work with PACT Dev LT to determine if there is developer bandwidth for specific code with/deploy with engagements. ? Prepare content for executive syncs between PACT customers and Azure Core LT executive sponsors. For major customer commitments, communicate and track go/no go decision with Azure Core XLT. ? Drive continuous improvements to the platform by tracking CRIs, identifying patterns across customers and prioritizing requirements from different engagements. Partner with other teams to track relevant performance metrics. ? You will drive continuous improvements by validating customer use cases and writing test cases from scratch. You'll also provide expertise needed for departments to collect performance metrics, lead customer support, and define and lead direct customer engagements. ? You'll define success criteria and create relationships for implementing multiple feature areas for highly complex cross-functional projects. You'll coordinate and ensure alignment across the business. ? Embody our Culture and Values

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