Live Chat Agent (Remote)
Posted 2025-03-15
Remote, USA
Full-time
Immediate Start
We are currently seeking to expand our team by hiring a Live Chat Agent. As a Live Chat Agent, it will be your responsibility to use our live chat technology to provide exceptional customer support. Answering queries from customers, addressing any worries they might have, and ensuring their total satisfaction will be your main goals. If you have great communication skills and are passionate about... offering superior customer service, we would love to speak with you. Responsibilities include: ? Talking to customers, clients, and staff to resolve everyday problems externally and internally ? Prioritize customer//client needs ? Give helpful tips of the product//service ? Maintaining customer records by updating account information. Requirements: ? High school diploma or equivalent; ? Previous experience in a customer service or live chat support role ? Exceptional verbal and written communication skills ? Ability to multitask and handle several chat conversations simultaneously ? Strong problem-solving and decision-making abilities ? Proficiency in using live chat software and CRM systems ? Ability to remain calm and composed in challenging customer situations ? Availability to work flexible hours, including evenings and weekends. Benefits 401K, IRA Work From Home Sign-on Bonus Medical, Dental and Vision
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