Call Center Representative

Employer Industry: Healthcare Collections

Why consider this job opportunity...
• Full-time remote position with flexibility for work-life balance
• Opportunity to make a positive impact on patients' financial well-being
• Supportive team environment focused on collaboration and trust
• Engaging in professional development to enhance skills and knowledge
• Competitive performance indicators to drive success and growth

What to Expect (Job Responsibilities):
• Place and receive calls to/from patients to collect payments for medical expenses
• Collect and document demographic, insurance, and relevant information from patients
• Engage in active listening to address patient concerns and provide solutions
• Educate patients on healthcare revenue cycles and repayment programs
• Adhere to industry laws and regulations while maintaining confidentiality

What is Required (Qualifications):
• High School Diploma or GED (Completed or Actively Enrolled)
• Minimum of 1+ year(s) of experience in a customer service capacity
• Minimum of 1+ year(s) of experience contributing to a team culture of learning and growth
• Minimum of 1+ year(s) of experience speaking Spanish fluently in a professional setting
• Proficient in typing 35 words per minute

How to Stand Out (Preferred Qualifications):
• Basic understanding of contact center processes and techniques
• Exposure to the collections industry, healthcare revenue cycle, and medical insurance processes
• Bilingual in English/Spanish with knowledge of business terminology
• Proficient in Microsoft Office Suite
• Proficient in managing a multi-line phone system

#HealthcareCollections #CustomerService #RemoteWork #TeamCollaboration #ProfessionalDevelopment

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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer

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