Web Chat Specialist - Remote Work

Job Description:

Owens-Illinois is seeking a part-time Web Chat Specialist to join our team in Chicago, Illinois. This position will be remote, allowing you to work from the comfort of your own home. As an Associate Level Web Chat Specialist, you will be responsible for providing exceptional customer service through online chat support...

Responsibilities:
• Engage with customers via web chat to provide product information, answer inquiries, and resolve issues in a timely and professional manner
• Utilize critical thinking skills to assess customer needs and provide appropriate solutions
• Collaborate with internal teams to escalate complex issues and ensure timely resolution
• Maintain accurate records of customer interactions and follow up as needed
• Stay up-to-date on product knowledge and company policies to provide accurate information to customers
• Meet or exceed performance metrics related to response time, customer satisfaction, and issue resolution

Requirements:
• 2 years of experience in customer service or a related field
• Adaptable and resilient personality traits to thrive in a fast-paced and ever-changing environment
• Strong communication skills, both written and verbal
• Ability to think critically and problem-solve effectively
• Presentation skills to effectively communicate information to customers
• Proficiency in using web chat platforms and other customer service tools
• High school diploma or equivalent required; Bachelor's degree preferred

Benefits:
• Medical coverage
• Disability insurance
• Gym membership

Working Environment:
At Owens-Illinois, we embrace creativity in a culture that values fresh ideas and inventive solutions. As a Web Chat Specialist, you will have the opportunity to contribute to a dynamic team and make a meaningful impact on our customers' experience.

Deadline to Apply: September 7, 2024

Equal Opportunity Statement:
Owens-Illinois is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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