Live Chat Agent
Posted 2025-03-14Silpakorn University is seeking a dedicated and skilled Training Specialist to enhance the development and performance of our staff and faculty. We are seeking a skilled Live Chat Agent to join our team and assist customers
Responsibilities...
Product Knowledge: Develop a deep understanding of Braun Landscape's services, pricing, promotions, and company policies to effectively communicate with customers.
Lead Generation: Identify potential sales leads through chat interactions and escalate them to the sales team as appropriate.
Problem Resolution: Address customer concerns and complaints with empathy and escalate complex issues to the appropriate department for resolution.
Upselling: Promote additional services or upgrades to customers based on their needs and preferences.
Collaboration: Coordinate with other departments such as sales, marketing, and operations to ensure a seamless customer experience.
Qualifications
Proven experience as a live chat agent or in a customer service role.
Ability to multitask and prioritize in a fast-paced environment.
Familiarity with landscaping or similar industries is a plus.
Proficiency in CRM software and live chat platforms.
Benefits
Opportunities for growth and advancement within the company.
Positive and collaborative work environment.
Skills: customer experience,chat,customer service,health care professionals,school boards,live chat management,online data entry
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