REMOTE Call Center Rep

Customer Service Representative

100% Remote - Equipment Provided...

4 Month Seasonal Contract

Start Date: September 9th

Schedule: Ranges M-F 8am-10pm EST

Description

The CSR demonstrates detailed knowledge of the clients? retirement plan provisions, pension, and health benefit enrollment to ensure the maximum level of service is provided on every interaction.

This position requires critical thinking skills, strong communication skills, the ability to multi-task, and?the ability to convey ownership. The position requires the ability to work independently and in a team environment.

Assist participants in a concierge service model, addressing most inquiries end to end.

Provide high quality, proactive service, ensuring the successful completion of all inbound inquiries in a timely manner, keeping the participant apprised of status throughout the process in a proactive manner.

Ensure an optimal participant experience in the handling of all inquiries end-to-end.

Daily management of open cases and new cases on which includes interaction with the employee, conference calls with retirement providers, insurance companies and/or client services.

Document and update participant account information in the case management system timely and accurately.

Technical Skills

Additional Skills & Qualifications:

Strong PC skills ? ability to navigate several applications at once.

Excel, Word

Microsoft Teams

Office Outlook

Professional Skills

Communication ? written and verbal

Procedure documentation

Sense of urgency

Problem solving

3 + years customer service and/or benefit related experience preferred

1+ years remote call center experience

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law

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