Remote Customer Support Assistant
Posted 2025-03-14Job Description:
Nike is seeking a Remote Customer Support Assistant to join our team in Los Angeles, California. This part-time position at the Associate Level requires a minimum of 3 years of experience in customer support. The ideal candidate will be energetic, resilient, and possess excellent time management and planning skills...
- Responsibilities:
- Provide exceptional customer support via phone, email, and chat
- Assist customers with product inquiries, order tracking, and issue resolution
- Maintain a high level of professionalism and empathy in all interactions
- Collaborate with other team members to ensure a seamless customer experience
- Stay up-to-date on product knowledge and company policies
- Meet or exceed performance metrics and goals set by management
- Requirements:
- 3+ years of experience in customer support
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and CRM software
- Energetic and resilient personality traits
- Strong time management and planning skills
- Benefits:
- Free accommodation for remote work
- Parental leave for eligible employees
- Profit sharing opportunities
- Opportunities for career growth and development
Working Environment:
At Nike, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and inclusive work environment where all employees can thrive and succeed.
Deadline to Apply:
Interested candidates should submit their applications by September 20, 2024.
Equal Opportunity Statement:
Nike is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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