Customer Service Representative/Dispatcher
Posted 2025-03-15Job Overview:
We are seeking a dedicated Customer Service Representative/Dispatcher to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service. Part time, 16-24 hours, two to three 8 hour days per week to start with possibility of going to full time...
Duties:
? Answer the phone quickly and professionally, establishing customer rapport, and encouraging repeat business
? Evaluate customer calls/emails/texts and other inquiries and assign the best technician to each service appointment.
? Relay accurate information to technicians, ensuring proficient, quality customer experiences.
? Manage the whereabouts and needs of every technician in the field.
? Record the results of each service call and maintain lead tracking and call logs.
? Respond to customer requests, resolving issues and promoting Wired Electrical Contractors.
? Submit all Tesla forms
? Track and manage any warranty issues
? Update customers throughout the day on the technician's progress.
? Follow up on leads and unsold work from our technicians.
? Solicit customer feedback
? Schedule project inspections and communicate with Inspectors and homeowners
? Be familiar with our company, products, and services so many questions can be answered without consulting others.
? Take and deliver messages as appropriate. Ensure messages are received and follow up is appropriate.
? Alert managers quickly to significant customer issues.
? Maintain customer database and schedule
Qualifications:
? Proven track record in customer service.
? IT competent; good typist and proficient with phone systems.
? Highly organized with exceptional follow-through abilities.
? Strong verbal and written communications.
? Ability to build trust and defuse conflict.
? Highly motivated, flexible with a great attitude
? Must live near the Marlborough/Hudson area for occasional meetings.
If you meet the qualifications listed above and are passionate about delivering top-notch customer service, we encourage you to apply for this exciting opportunity.
Job Type: Part-time
Pay: $17.00 - $20.37 per hour
Expected hours: 16 ? 24 per week
Schedule:
? 8 hour shift
? No weekends
Experience:
? Dispatching: 1 year (Preferred)
Location:
? Middlesex County, MA (Required)
Work Location: Remote
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