Call Center Agent Spanish Speaker

Job Overview:
This is 100% remote position. We are seeking a highly skilled and customer-focused Call Center Representative to join our team. As a key member of our customer service team, the ideal candidate will provide exceptional support to our clients through a variety of communication channels. The successful candidate will be responsible for resolving customer inquiries and maintaining a... high level of efficiency and accuracy in their work.

Duties:
• Provide timely and effective customer support via phone or email.
• Analyze customer needs and provide relevant health insurance information
• Utilize effective communication skills to resolve customer issues and maintain a positive and professional demeanor.
• Enter data accurately and efficiently into our database.
• Engage in outbound calling to proactively address customer needs
• Maintain a thorough understanding of services, and provide detailed information to customers as needed.
• Collaborate with other team members to achieve successful customer support

Requirements:
• Proficiency in English and Spanish and the ability to communicate effectively with customers.
• Strong customer service skills and a passion for providing excellent customer experiences.
• Experience with data entry and analysis.
• Ability to work in a fast-paced environment and maintain a high level of productivity.
• Multilingual skills are a plus, but not required.
• High school diploma or equivalent required;

preferred.
• Previous experience in a call center or customer-facing role is highly desirable.
• Familiarity with client management systems and technology is a plus.

Job Types: Full-time, Contract

Pay: $15.00 - $17.00 per hour

Benefits:
? 401(k)
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off
? Vision insurance

Schedule:
? Day shift
? Monday to Friday

Experience:
? Call center: 1 year (Preferred)
? Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Worthington, MN

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