Customer Service Assistant

? *Job Title:** Customer Service Assistant? *Company:** Dominion Resources? *Location:** Phoenix, Arizona, US...? *Job Type:** Part-Time? *Seniority:** Associate Level? *Years of Experience:** 3? *Job Description:**Dominion Resources is seeking a passionate and confident Customer Service Assistant to join our team in Phoenix, Arizona. As a key member of our customer service department, you will play a crucial role in enhancing the customer experience by providing outstanding support, efficiently resolving inquiries, and promoting a customer-centric culture within the organization. This part-time position is ideal for individuals with a strong background in customer service who are ready to leverage their skills in a dynamic environment.? *Key Responsibilities:**
• Serve as the primary point of contact for customer inquiries via phone, email, and chat, ensuring timely and effective resolution of issues.
• Demonstrate exceptional problem-solving abilities to address customer concerns and deliver comprehensive solutions.
• Maintain in-depth knowledge of Dominion Resources? products and services to provide accurate information and support to customers.
• Handle escalated customer issues with a confident and positive attitude, collaborating with internal teams as needed to achieve resolution.
• Implement data-driven approaches to analyze customer feedback and identify areas for service improvement, ultimately enhancing customer satisfaction.
• Develop and maintain comprehensive documentation of customer interactions and resolutions, contributing to a stronger knowledge management system.
• Assist in the training and mentoring of new team members by sharing best practices and promoting a collaborative team environment.
• Lead small-scale projects aimed at improving customer service processes and enhancing the overall customer experience.
• Participate in team meetings and contribute ideas and feedback to help drive departmental goals and objectives.
• Collaborate with other departments to streamline communication and ensure a fluid customer experience across all touchpoints.
? *Requirements:**
• Minimum of 3 years of experience in a customer service role, preferably in a fast-paced industry.
• Proven ability to manage customer inquiries with confidence and poise, demonstrating a passion for service excellence.
• Strong research and analytical skills to effectively resolve customer issues and identify trends or patterns in feedback.
• Exceptional communication skills, both verbal and written, with a knack for explaining complex information in a clear and concise manner.
• Prior experience leading initiatives or mentoring team members is highly desirable.
• Familiarity with customer service software and data analytics tools is a plus.
• Ability to work independently as well as collaboratively within a team environment.
• Strong organizational skills, with the ability to manage multiple tasks prioritizing efficiently.
• A proactive attitude towards continuous learning and self-improvement.
? *Working Environment:**The Customer Service Assistant will work in an environment that leverages data to inform decisions and drive strategic initiatives. You will have the opportunity to utilize analytical tools and customer insights to enhance the overall service experience.? *Benefits:**
• Relocation allowance (if applicable)
• Paid sick leave
• Dental insurance
? *Deadline to Apply:** 2024-09-20? *Equal Opportunity Statement:**Dominion Resources is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals without regard to race, color, religion, national origin, gender, sexual orientation, age, disability, or veteran status.

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