Customer Success Associate, Life Sciences

Description:
? The Customer Success Associate role prepares team members for advancement to Customer Success Manager.
? CSAs bridge customer support with strategic account management.
? The role includes account planning, customer engagement, and operational excellence.
? Engage in learning opportunities to prepare for the CSM role.

Requirements: ? Bachelor?s Degree in Business, Healthcare Management, or related experience ? At least 3 years of experience in a customer-facing role within life sciences (e.g. pharmaceuticals, medical devices), or within healthcare, SaaS, or consulting. ? Strong foundation in customer success principles, technologies, and processes. ? Proven ability to work collaboratively across various teams and communicate effectively with diverse stakeholders. ? Demonstrated proactive problem-solving skills with a strong commitment to customer satisfaction. ? Effective ability to convey ideas and information clearly, concisely, and persuasively to a variety of... audiences. ? Highly motivated individual with a desire to grow professionally

Benefits:
? Competitive pay with equity options
? Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options
? Company-sponsored disability & life insurance
? Unlimited PTO
? 401(k) + 4% Matching
? Fully remote work + flexible working hours
? $750 work-from-home setup budget
? Paid quarterly in-person co-working weeks
? Quarterly $150 co-hanging stipend to meet up with coworkers
? Monthly $100 health and wellness benefit
? Generous paid family leave

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