Remote - Customer Service in Healthcare
Posted 2025-03-14Job Title: Customer Service in Healthcare
Contract Duration: 3 months with potential to extend or covert...
Pay Rate: $18-20.50
Location: Remote - Must reside in US
Work Hours: 8 to 5 (must work EST or CST)
Qualifications/Skills Needed:
? Needs to demonstrate leadership capabilities. This person is going to need to be able to problem solve.
? HEDIS / QARR
? Strong organizational skills
? Exceptional phone behavior
? Healthcare background (doctors office, hospital setting, 2+ years)
? Medical Terminology
? Exceptional work ethic
? Microsoft Office, must have stable internet connection, must be connected to secure Wi-Fi (home) not Starbucks, hotels, etc.
? High School Diploma
Day To Day Responsibilities Of Role:
? Customer service
? Calling members via phone
? Calling the member and providing service
? Outbound calling
? Purpose of team is to close care gaps, and ensure they are being addresses.
? CAMERA FRIENDLY FOR MEETINGS
? HEDIS -Health Effectiveness Data and Information Sets
? QARR - Quality Assurance Reporting Requirements
? PSO Preventative Service Outreach (Majority)
? HRA Health Risk Assessment (Filler / temporary)
Performance Expectations:
? This person may be asked to pivot and complete multiple projects and assignments in a timely manner. Training is going to be provided by the hiring leaders, but they do not have the capabilities to hand hold someone.
? Participation is a MUST.
? Leadership wants to ensure that this person is learning and absorbing the information provided. This person must be willing to demonstrate their knowledge and exhibit active listening.
Job Title: Customer Service in Healthcare
Contract Duration: 3 months with potential to extend or covert
Pay Rate: $18-20.50
Location: Remote - Must reside in US
Work Hours: 8 to 5 (must work EST or CST)
Performance Expectations:
? This person may be asked to pivot and complete multiple projects and assignments in a timely manner. Training is going to be provided by the hiring leaders, but they do not have the capabilities to hand hold someone.
? Participation is a MUST.
? Leadership wants to ensure that this person is learning and absorbing the information provided. This person must be willing to demonstrate their knowledge and exhibit active listening.
Contract Duration: 3 months with potential to extend or covert
Pay Rate: $18-20.50
Location: Remote - Must reside in US
Work Hours: 8 to 5 (must work EST or CST)
Performance Expectations:
? This person may be asked to pivot and complete multiple projects and assignments in a timely manner. Training is going to be provided by the hiring leaders, but they do not have the capabilities to hand hold someone.
? Participation is a MUST.
? Leadership wants to ensure that this person is learning and absorbing the information provided. This person must be willing to demonstrate their knowledge and exhibit active listening
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