Client Service Manager - Remote Work

? *Job Title: Client Service Manager - Remote Work**
? *Company: AT&T**
? *Location: Dallas, Texas, US...
? *Job Type: Part-Time**
? *Seniority: Mid-to-Senior Level**
? *Years of Experience: 8**

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### **Job Description**

AT&T, a leader in telecommunications and technology services, is seeking a dedicated and accomplished **Client Service Manager** to join our team. This remote, part-time role is ideal for a professional who thrives in a supportive and collaborative environment and is passionate about delivering exceptional client services.

The Client Service Manager will be responsible for managing client relationships, ensuring client satisfaction, and driving continuous improvement in service offerings. With a focus on building strong connections and treating colleagues like an extended family, this position enables you to make a significant impact while enjoying the benefits of flexibility and a supportive workplace.

### **Key Responsibilities**

• **Client Relationship Management**: Develop and maintain strong relationships with clients to understand their needs, expectations, and satisfaction levels. Act as the main point of contact, providing timely communication and resolution to any challenges.

• **Service Quality Assurance**: Ensure the delivery of high-quality service by regularly evaluating and improving processes, workflows, and service standards. Engage with clients to gather feedback for continual improvement.

• **Strategic Planning**: Collaborate with cross-functional teams to devise and implement strategic plans that enhance service offerings and improve client retention. Utilize innovative ideas to identify areas for growth and optimize service delivery.

• **Issue Resolution**: Swiftly address and resolve Client issues or complaints in a professional manner, guaranteeing a positive service experience. Liaise with internal teams to facilitate the resolution process.

• **Performance Monitoring**: Analyze service delivery metrics and KPIs to assess performance levels, identify trends, and a develop action plans to address areas needing improvement. Prepare detailed reports and updates for internal stakeholders.

• **Coaching and Mentorship**: Provide guidance, coaching, and support to team members to foster professional growth and enhance team performance. Promote a collaborative and engaging work environment.

• **Market and Client Research**: Conduct market research and client analysis to remain knowledgeable about industry trends, competitive offerings, and client preferences. Use insights to inform decision-making and service enhancements.

• **Collaboration and Team Building**: Actively contribute to building a strong team culture by participating in team meetings and brainstorming sessions. Encourage open communication and mutual respect among colleagues to foster an extended family atmosphere.

### **Key Requirements**

• **Education**: Bachelor?s degree in Business Administration, Communication, or a related field; a relevant Master?s degree is a plus.

• **Experience**: A minimum of 8 years in client service management or a related field with a proven track record of managing client relationships and delivering service excellence.

• **Confidence**: Demonstrated ability to engage with clients confidently and effectively, exhibiting a professional demeanor and strong interpersonal skills.

• **Adaptability**: Ability to thrive in a dynamic, fast-paced environment and adjust quickly to changing priorities and client needs.

• **Planning Skills**: Strong project management and planning abilities, demonstrating the capacity to prioritize tasks and meet deadlines consistently.

• **Innovation**: A creative mindset with a passion for developing new ideas and solutions that enhance client service.

• **Technical Proficiency**: Familiarity with CRM software and Microsoft Office Suite; experience in data analysis and reporting.

### **Benefits**

• **Dental Insurance**: Comprehensive dental coverage for you and your family.

• **Remote Work Flexibility**: Enjoy the flexibility of working from home while maintaining a work-life balance.

• **Relocation Allowance**: Offered for team members considering moving to the Dallas, Texas area for career advancement.

### **Working Environment**

At AT&T, we believe in building strong connections not only with our clients but also within our teams. We treat colleagues like an extended family and foster an environment that encourages collaboration, support, and continuous learning.

### **Application Deadline**

Interested candidates are encouraged to apply by **September 20, 2024**.

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? *Equal Opportunity Statement**

AT&T is an equal opportunity employer that values diversity and inclusion. We encourage all individuals, regardless of background, to apply for this opportunity. We believe that a diverse workforce enhances our ability to succeed and deliver the best service to our clients.

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Join us at AT&T, where your contributions matter, and help shape the future of client service!

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