Client Service Assistant - Work from home

? *Job Title:** Client Service Assistant - Work from Home
? *Company:** O'Reilly Automotive
? *Location:** Phoenix, Arizona, US...
? *Job Type:** Part-Time
? *Seniority:** Entry Level
? *Years of Experience:** 1

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### Job Overview

O'Reilly Automotive is seeking a motivated and dependable Client Service Assistant to join our team! This part-time, entry-level position allows you to work from the comfort of your home while contributing to an essential mission of customer satisfaction and service excellence. The ideal candidate is someone who embodies independence and energy while possessing the soft skills necessary for effective cooperation and decision-making.

### Key Responsibilities:

• **Client Support:** Provide exceptional service to O'Reilly Automotive clients via phone, email, and chat; addressing inquiries, resolving issues, and guiding them through our product offerings.

• **Order Management:** Assist clients with processing orders, including tracking shipments, managing returns, and coordinating replacements as necessary.

• **Database Management:** Maintain accurate client records by inputting orders, changes, and relevant information into the system in compliance with company policies.

• **Product Knowledge:** Develop a solid understanding of O'Reilly automotive products and services to effectively educate and assist clients, ensuring they have the right solutions for their needs.

• **Feedback Collection:** Gather client feedback and insights to proactively address potential concerns and enhance service delivery and product offerings.

• **Collaboration:** Work closely with other departments like Sales and Marketing to ensure an integrated approach to client service and customer satisfaction.

• **Data Reporting:** Prepare and submit regular reports on client interactions, trends, and feedback for analysis by the management team.

• **Remote Work Management:** Efficiently manage time and tasks in a home-based environment, demonstrating attention to detail and accountability in daily activities.

### Qualifications:

• **Experience:** Minimum of 1-year experience in a customer service or administrative role, preferably in the automotive industry or a related field.

• **Education:** High school diploma or equivalent; additional certification in customer service is a plus.

• **Technical Skills:** Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM software. Comfortable using technology for communication, task management, and reporting.

• **Personality Traits:**
• **Independent:** Self-motivated with the ability to work effectively with minimal supervision.
• **Energetic:** A lively attitude that contributes to a positive work environment and enhances client interactions.

• **Soft Skills:**
• **Cooperation:** Ability to work harmoniously with colleagues and clients, fostering a team-oriented atmosphere.
• **Decision-Making:** Strong analytical skills to assess situations effectively and provide sound solutions promptly.

### Benefits:

• **Paid Overtime:** Eligible for overtime pay, allowing you to maximize your earnings based on hours worked.

• **Travel & Spending Expenses:** Reimbursement for any necessary work-related travel or spending.

• **Paid Sick Leave:** Enjoy the peace of mind that comes with paid sick leave, ensuring you can focus on your health when needed.

### Working Environment:

Align your work with a greater purpose by contributing to a meaningful mission of delivering exceptional customer service and support. Join a dynamic and supportive team that values your input and collectively aims toward excellence in client satisfaction.

### Application Deadline:

We encourage interested candidates to apply by **September 20, 2024**.

### Equal Opportunity Statement:

O'Reilly Automotive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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If you are passionate about providing exceptional customer service and are looking for a role that allows you to grow within a supportive and values-driven company, we encourage you to apply for the Client Service Assistant position at O'Reilly Automotive!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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