Bilingual Healthcare Customer Service Rep (Inbound) - $20/hr

Posted 2025-03-15
Remote, USA Full-time Immediate Start

Pay Rate: $20/hr

Holiday Availability Required...

Shifts: 2nd, some weekend shifts are required.

INBOUND

Qualifications
? We are a 24/7/365 inbound call group that needs to be available when our members need us even on the holidays
? 3 years of direct customer service experience
? Proficiency with Microsoft Office Suite

Responsibilities
? You are the first line of contact for members and must make each contact exceptional
? Gather information to determine member eligibility and appropriate course of action
? Document within and navigate multiple internal computer systems while providing exceptional quality
? Document key information clearly and concisely on customer account and the company's software system regarding information provided, received, or action taken
? Comply with all applicable compliance regulations (i.e., HIPAA), organizational policies and procedures

#INDLP

Job Type: Full-time

Pay: $20.00 per hour

Benefits:
? Work from home

Shift:
? Day shift
? Evening shift

Experience:
? Healthcare Customer Service: 3 years (Preferred)
? Inbound Customer Service: 3 years (Preferred)
? Remote CSR: 3 years (Required)
? Salesforce.com CRM software: 3 years (Required)

Language:
? Spanish (Required)

Shift availability:
? Night Shift (Required)

Work Location: Remote

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