Call Center Agent (Part-Time – Flexible)

Job Title: Part-Time Call Center Agent

Work Type: Part-time, Flexible

Salary Unit: Hourly

Working Hours: Under 4 hours

Company: Teleact Communications

Benefits: Health and Dental Coverage, Paid Training, Paid Vacations

Job Summary:

Teleact Communications, a leading provider of customer engagement services in the US, is looking for a part-time Call Center Agent to join our dynamic team. This part-time role offers flexible working hours suited for individuals seeking a work-life balance. We offer competitive hourly wages, health and dental benefits, paid training, and paid vacations.

Job Description:

As a Call Center Agent, you will be responsible for handling both inbound and outbound calls, troubleshooting customer queries, and providing exceptional customer service. The ideal candidate should have excellent communication skills, problem-solving capabilities, and the ability to work efficiently under pressure.

Responsibilities:

1. Handle incoming and outgoing customer calls.

2. Maintain customer records by updating account information.

3. Resolve product or service problems by clarifying the customer’s complaints.

4. Develop a rapport with customers, demonstrating a friendly and helpful manner to ensure a positive customer experience.

5. Meet personal/team qualitative and quantitative targets.

Requirements:

1. Excellent verbal and written communication skills.

2. Proficient in basic computer applications.

3. Ability to multitask, prioritize, and manage time effectively.

4. Strong problem-solving abilities.

Educational Qualification:

1. High school diploma or equivalent.

Experience:

Previous call center or customer service experience will be advantageous but is not essential. We provide comprehensive training to ensure that you are equipped to succeed in your role.

Benefits:

1. Competitive hourly wage.

2. Health and dental coverage.

3. Paid training and vacations.

4. Flexible work schedule

Company Overview:

Teleact Communications is one of the leading companies in the US that provides a wide range of customer engagement services. We pride ourselves on providing a positive work environment that encourages growth, learning, and job satisfaction. We believe in investing in our employees, offering opportunities for career advancement and continuous learning.

We believe that our employees are our biggest asset and we encourage a culture of respect, inclusivity, and professionalism. If you are passionate about customer service and looking for a rewarding career with flexible working hours, join us as a Call Center Agent.

Teleact Communications is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: Teleact Communications complies with all COVID-19 safety regulations and guidelines. The safety of our employees is our top priority.

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