Customer Support Representative – Full-Time [Hiring Now] – Waterbury

Customer Support Representative – Full-Time [Hiring Now] – Waterbury

**Job Type:** Full-Time

**Salary:** Competitive, with potential for performance-based incentives

**Working Hours:** 40 hours per week

**Company:** Amazon

**State Location:** Connecticut

**Benefits:** Health, Dental, Paid Training, Paid Vacations, 401(k) with company match, Employee Discount

Job Summary

Amazon is seeking a dedicated Customer Support Representative for our office in Waterbury, Connecticut. This full-time role offers a competitive salary, a comprehensive benefits package including health, dental, and paid vacations, as well as opportunities for career advancement.

Job Description

As a Customer Support Representative, you will be the frontline of our customer service, providing timely and professional responses to inquiries and issues. You will leverage your communication and problem-solving skills to ensure a high level of customer satisfaction.

Requirements

– High school diploma or equivalent

– Strong communication skills, both written and verbal

– Basic computer proficiency

– Ability to work flexible hours, including evenings and weekends

Responsibilities

– Respond to customer inquiries via phone, email, and live chat

– Provide product information and troubleshooting assistance

– Resolve issues efficiently while maintaining a positive customer experience

– Escalate complex issues to higher-level support teams as necessary

– Maintain accurate records of customer interactions and transactions

– Contribute to team goals and participate in continuous improvement initiatives

Benefits

– Health, Dental, and Vision Insurance

– Paid Training and Professional Development programs

– Paid Vacations and Holidays

– 401(k) with company match

– Employee Discount on Amazon products

Educational Qualifications

– High school diploma or equivalent required

– Additional customer service training or certification is a plus

Experience

– 1-2 years of customer service experience preferred but not required

– Previous experience in a call center environment is an advantage

Company Overview

Amazon is one of the world’s leading online retailers, known for its customer-centric approach and innovative solutions. We are committed to delivering the best possible shopping experience to our customers. Our Waterbury office is dedicated to upholding Amazon’s high standards of customer service, and we are looking for passionate individuals to join our team.

If you’re enthusiastic about helping others and thrive in a fast-paced environment, we encourage you to apply today!

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