Customer Service Associate – Start Today – Des Moines

Customer Service Associate – Start Today – Des Moines

Job Summary

Type: Full-Time

Salary: $15 – $18 per hour

Working Hours: 40 hours per week

Company: Amazon

State Location: Iowa

Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k)

Job Description

Amazon is looking for a dedicated and motivated Customer Service Associate to join our team in Des Moines, Iowa. As a Customer Service Associate, you will be the first point of contact for our valued customers, providing exceptional service and support. If you are a problem-solver, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities

– Handle inbound customer inquiries via phone, email, and chat.

– Resolve product or service problems by clarifying customer issues, determining the cause, selecting, and explaining the best solution, and following up to ensure resolution.

– Maintain a positive, empathetic, and professional attitude toward customers at all times.

– Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

– Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

– Communicate and coordinate with colleagues as necessary.

Requirements

– High school diploma or equivalent.

– Strong communication skills, both written and oral.

– Ability to stay calm when customers are stressed or upset.

– Comfortable using computers and customer-facing software.

– Ability to multi-task, prioritize, and manage time effectively.

Education and Experience

– High school diploma or equivalent (required).

– Previous customer service experience (preferred but not required).

Benefits

– Health and dental insurance.

– Paid training to ensure you are fully equipped for your role.

– Paid vacations and holidays.

– 401(k) retirement plan.

– Opportunities for career advancement within the company.

Company Overview

Amazon is a globally recognized leader in online retailing and technology services. We are committed to providing our customers with an unparalleled shopping experience. Our customer service team is an integral part of this mission, helping to ensure that every customer interaction is positive and resolves any issues promptly and effectively. Join us and be a part of a dynamic and innovative company where your contributions are valued and rewarded.

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