Customer Service Clerk (Part-Time) – Buffalo

Job Summary:

Position: Customer Service Clerk (Part-Time)

Location: Buffalo

Company: Amazon

Salary: $14.00 per hr

Working Hours: Under 4 hours per day

Benefits: Health & Dental coverage, Paid Training & Vacations

Amazon, a global leader in e-commerce and cloud computing, is looking for an energetic and dedicated Customer Service Clerk to join our team in Buffalo. This part-time position offers a competitive hourly wage along with excellent benefits including health and dental coverage, paid training, and paid vacations.

Job Description:

Being a part of our customer service team, you’ll be the first point of contact for our customers, providing exceptional support and service. This role involves managing inbound/outbound calls and emails, resolving customer queries, and ensuring high levels of customer satisfaction.

Responsibilities:

– Handle customer inquiries and complaints professionally.

– Process orders, forms, and applications.

– Identify and assess customers’ needs to achieve satisfaction.

– Communicate with customers through various channels.

– Maintain a positive, empathetic, and professional attitude towards customers.

– Keep records of customer interactions and transactions.

– Provide feedback on the efficiency of the customer service process.

Requirements:

– High school diploma or equivalent.

– Proven customer support experience.

– Strong phone handling skills and active listening.

– Familiarity with CRM systems and practices.

– Excellent communication and presentation skills.

– Ability to multi-task, prioritize, and manage time effectively.

Experience:

While previous experience in a similar role would be advantageous, it is not essential as comprehensive training will be provided.

Company Overview:

Amazon is a Fortune 500 company based in Seattle, Washington, and has the distinction of being one of the first large-scale internet retailers. We strive to be the most customer-centric company on earth. Our customer service team plays a vital role in this mission, and we invest in their professional development and well-being.

If you’re looking for a challenging part-time role with flexibility and excellent benefits, apply to become a part of the Amazon family today!

Amazon is an Equal Opportunity Employer ? Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

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