Customer Support Specialist - Live Chat & Email

Description

We are currently seeking a motivated individual to join our team as a Live Chat and Email Associate. As a Live Chat and Email Associate with The Digital Headhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need... assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers.

Compensation and Benefits
? Competitive salary based on experience
? Health, dental, and vision insurance
? Retirement savings plan with company matching
? Generous vacation and paid time off policy
? Flexible working hours
? Opportunities for professional development and training
? Remote work options available

Why you should apply for this position today

Joining our team offers you the opportunity to make a direct impact on customer satisfaction while developing your skills in a supportive environment. You will work with a dedicated team that values innovation and collaboration, allowing you to grow both personally and professionally.

Skills
? Excellent written and verbal communication skills
? Strong technical troubleshooting abilities
? Ability to handle multiple chats and emails efficiently
? Customer service orientation
? Critical thinking and problem-solving skills
? Familiarity with customer service software and tools

Responsibilities
? Respond to incoming chats and emails from customers seeking assistance
? Troubleshoot and resolve customer issues effectively
? Identify customer needs and provide appropriate solutions
? Maintain detailed records of customer interactions
? Collaborate with team members to improve service processes
? Stay updated on product knowledge and service offerings

Qualifications
? Previous experience in customer service or technical support
? Strong problem-solving skills
? Ability to work independently and as part of a team
? Excellent time management skills
? High level of attention to detail

Education Requirements
? High school diploma or equivalent
? Associate?s or bachelor?s degree preferred but not required

Education Requirements Credential Category
? High school diploma or equivalent

Experience Requirements
? At least 1-2 years of experience in a customer service role
? Experience in technical support is a plus

Why work in Creve Coeur, MO

Creve Coeur, MO, is a vibrant community known for its welcoming atmosphere and strong sense of community. The area offers a mix of suburban charm and urban amenities, including parks, shopping, and dining options. With a strong local economy and numerous opportunities for professional growth, Creve Coeur provides an ideal environment for both personal and professional development

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