Customer Service Representative

Summary: As a Customer Service Representative, you will have the responsibility to work with our customers that are in need of service for their systems. You will be required to maintain a high level of customer communication and satisfaction, have a strong work ethic and a passion to create customer loyalty. Customer Service Representative are responsible for managing a high level of... productivity in a fast-paced environment with strong multitasking capabilities.

Responsibilities: ? Consistently provide genuine, friendly, personable and professional service. ? Handle multiple responsibilities and balance customer priorities. ? Efficiently schedule customer's deliveries to meet their needs. ? Go above and beyond for every customer concerns and requests. ? Support sales and operations team members so that each customer has a great experience in our store. ? Ability to multi-task within a fast-paced environment. ? Effective communication and organizational skills in person and on the phone. ? Handle excellent listening skills and the ability to work independently and with your team members. ? Perform any additional functions that may be assigned by management. ? Be able to resolve any escalated customer issues.

Requirements: ? Minimum three years of proven success working on high-performance teams in a fast-paced, results-oriented service environment ? Excellent phone and customer relationship skills ? Proven experience developing service solutions derived from problem analysis, good judgment, and customer focus. ? Working knowledge of computers and contact management/customer service tracking software ? Passionate about creating excellent customer experiences and building both internal and external relationships; good team player ? A self-starter and results-oriented with the ability to see multiple tasks through to completion ? Demonstrates a high degree of integrity and professionalism ? Excellent written and verbal communication skills ? Organized and detail-oriented

Associated Tasks
? Handling customer requests as the need arises
? Scheduling customer requests
? Manage incoming emails
? Proactive outbound calling as needed
? Assisting technicians with any challenges that occur during the course of the day

Required Education and Experience
? High School

Physical Demands:
? No heavy lifting required

Position Type and Expected Hours of Work:
? Full time
? Monday through Friday
? 8:00am - 4:00pm or 9:00AM ? 5:00PM
? 40 hours weekly

Travel:
? No travel is expected for this position

Benefits
? 100% paid health care for individuals, along with family plans
? 100% paid dental Insurance for individuals, along with family plans
? Vision Insurance
? Pet Insurance
? 401k and company match
? Vacation Packages
? Sick Time
? 100% paid short-term and long-term disability plans
? Company-paid Life insurance

We believe in being local, providing exceptional quality, service and having a reputation as being the best.

Job Type: Full-time, Part-time

Pay: $25.80 - $30.80 per hour

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off
? Parental leave
? Vision insurance

Shift:
? 8 hour shift

Work Location: Remote

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