Call Center Customer Service Representative

Posted 2025-03-15
Remote, USA Full-time Immediate Start

Looking for a career in customer service for a premier company that focuses on helping people? We have an exciting opportunity that may be perfect for you.

Join the team and become a part of an organization that values its customers and employees...

Apply now and take the first step towards a rewarding career in customer service!

Job Title: Customer Care Specialist

Key Responsibilities:

  • Deliver high-quality service to callers from pharmacies, doctor's offices, and plan members
  • Provide accurate information regarding pharmacy benefits and plan setup
  • Demonstrate friendly professionalism and excellent communication skills
  • Adhere to schedule and efficiently use phone time to ensure timely resolution of inquiries
  • Continuously learn and stay updated on industry changes and best practices
  • Assist customers in understanding their pharmacy benefits and resolving any issues or concerns.
  • Collaborate with internal teams to ensure smooth processing of pharmacy benefit requests.
  • Maintain up-to-date knowledge of medical insurance plans and pharmacy benefit regulations.
  • Document customer interactions and maintain comprehensive records.

Skills and Qualifications:

  • Knowledge of Microsoft Office Suite and typing minimum of 40 WPM
  • Handle incoming phone calls quickly and efficiently
  • Excellent customer service skills with a focus on quality and efficiency
  • Strong attention to detail and ability to provide accurate information
  • Excellent communication skills, both verbal and written
  • Ability to adhere to schedule and efficiently handle multiple calls
  • Willingness to continuously learn and adapt to changes in the pharmacy benefit industry
  • Problem-solving and conflict resolution skills.
  • Proficiency in using customer service software and databases.

Requirements:

Bilingual Spanish speaking (not required but a plus)

H.S. Diploma Required

Must be able to pass a background check and drug screening

Available to work between the hours of 8am and 10pm. (9 hour shifts

Apply Job!

For more such jobs please click here!

Similar Jobs

Back to Job Board