Call Center Customer Service Representative

Looking for a career in customer service for a premier company that focuses on helping people? We have an exciting opportunity that may be perfect for you.

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Job Title: Customer Care Specialist

Key Responsibilities:

• Deliver high-quality service to callers from pharmacies, doctor's offices, and plan members

• Provide accurate information regarding pharmacy benefits and plan setup

• Demonstrate friendly professionalism and excellent communication skills

• Adhere to schedule and efficiently use phone time to ensure timely resolution of inquiries

• Continuously learn and stay updated on industry changes and best practices

• Assist customers in understanding their pharmacy benefits and resolving any issues or concerns.

• Collaborate with internal teams to ensure smooth processing of pharmacy benefit requests.

• Maintain up-to-date knowledge of medical insurance plans and pharmacy benefit regulations.

• Document customer interactions and maintain comprehensive records.

Skills and Qualifications:

• Knowledge of Microsoft Office Suite and typing minimum of 40 WPM

• Handle incoming phone calls quickly and efficiently

• Excellent customer service skills with a focus on quality and efficiency

• Strong attention to detail and ability to provide accurate information

• Excellent communication skills, both verbal and written

• Ability to adhere to schedule and efficiently handle multiple calls

• Willingness to continuously learn and adapt to changes in the pharmacy benefit industry

• Problem-solving and conflict resolution skills.

• Proficiency in using customer service software and databases.

Requirements:

Bilingual Spanish speaking (not required but a plus)

H.S. Diploma Required

Must be able to pass a background check and drug screening

Available to work between the hours of 8am and 10pm. (9 hour shifts

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