Manager Advanced Services Activations

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Job Description

Essential Duties and Responsibilities include the following: (Other duties may be assigned.)
? Adhere to processes and meet or exceed key performance indicators for installations
? Continually refine installation processes and ensure modification of process flows is submitted through proper channels and documented
? Identify ILEC, vendor, or internal issues and work to achieve resolution
? Identify new requirements, impairments, or design flaws to Network Architecture/Engineering
? Monitor department?s ability to perform required tasks through changes such as new markets, systems, responsibilities, or designs
? Must be able to perform all duties of a Service Activations Engineer as follows:
? Test and acceptance of customer circuits
? Drive field installations by coordinating installation techs, ILEC resources, and customer vendors to achieve successful implementation of services
? Perform moves, adds, changes, and disconnects for the existing customer base
? Provision network elements for installations and MACDs
? Escalate troubles to vendors/service providers when appropriate
? Oversee development and delivery of training
? Maintain a single knowledge base
? Oversee development of processes and systems enhancements for new product rollouts
? Provide upskill training to Support org
? Increase install capacity through efficiency and tool improvements

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