Senior Technical Advisor

Description:
? The Consultant, Senior Technical Advisor position maximizes the value that myCoketech creates with Coca-Cola customers.
? Provides efficient technical direction/resolution for fountain dispensers, vending and coolers over the phone.
? Troubleshoots equipment issues to minimize customer downtime.
? Diagnoses mechanical/electrical problems using technical drawings/schematics and diagnostic tools.
? Assists in the development of specific technical and training documentation.
? Performs preventive maintenance and repairs on beverage dispensing equipment according to safety and quality procedures.
? Researches and resolves issues for customers, business partners, and Company associates.

Requirements: ? High school diploma; GED equivalent ? At least 5+ years of experience in a customer service or technical support role ? Knowledge of equipment installation requirements (e.g., electrical power, water, drain, airflow, space requirements) ? Knowledge and application of... dispensing equipment installation principles. ? Knowledge of the Customer Communications software systems requiring "basic" to "advanced" computer skills ? Making customers (external and internal) and their needs a primary focus ? Knowledge of basic heating and refrigeration principles ? Knowledge of basic electricity (e.g., amperage, voltage, current) ? Strong emphasis on candidates with experience in Freestyle platforms and National Food Service customers

Benefits:
? Competitive benefits package that starts on day one of employment

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