Live Chat Specialist -1
Posted 2025-03-15We are seeking a dynamic and customer-focused Live Chat Specialist to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to our customers through live chat, ensuring a positive and seamless experience. If you have excellent communication skills, a passion for helping others, and thrive in a fast-paced environment, we want to hear from... you!
Major Responsibilities
? Engage with customers in real-time through live chat to provide support and assistance
? Resolve customer inquiries, issues, and complaints in a timely and professional manner
? Proactively identify customer needs and recommend solutions or products
? Collaborate with internal teams to escalate and resolve complex customer issues
? Maintain accurate records of customer interactions and transactions
Qualifications
? 1-2 years of experience in customer service or support role
? Excellent written and verbal communication skills
? Ability to multitask and prioritize in a fast-paced environment
? Strong problem-solving skills and attention to detail
? Proficiency in live chat software and CRM systems
Skills
? Customer-focused mindset
? Ability to remain calm and professional under pressure
? Team player with a positive attitude
? Adaptability and willingness to learn new technologies
If you are passionate about providing exceptional customer service and have the skills and experience required for this role, we encourage you to apply
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