Lead Call Center Operator- Healthcare

Summary

The Lead Phone Operator answers multi-line phone system and accurately and professionally directs and assists callers, schedules appointments and takes accurate and thorough messages for the appropriate provider following office protocols. The Lead Phone Operator also has a supervisory role when the Call Center Supervisor is not able to attend to the immediate needs of any phone... operator.

Requirements

Education and Work Experience:
? Must possess a high school diploma or GED.
? One year of medical office experience preferred.
? Previous experience in a call center preferred.
? Must be computer literate.
? Must have good organizational skills and the ability to handle multiple tasks and communicate well with personnel, visitors, customer, patients and the general public.
? Must have excellent customer service skills and appropriately respond to all different types of patient needs.
? Knowledge of medical terminology is preferred.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category
? Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
? 403(b) retirement plan with generous company match and ?catch up? provision
? Paid Time Off (PTO) & company paid holidays
? Tuition reimbursement
? Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
? Employer paid Short & Long Term Disability benefits for eligible employees
? Voluntary Benefits
? Discounts on auto & home insurance and Verizon plans
? Mercy?s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy?s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas

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