Contact Center Assistant - Remote Work

? *Job Title:** Contact Center Assistant - Remote Work
? *Company:** DaVita HealthCare Partners
? *Location:** Columbus, Ohio, US...
? *Job Type:** Part-time
? *Seniority:** Associate Level
? *Years of Experience Required:** 4
? *Job Description:**

DaVita HealthCare Partners is seeking a passionate and driven Contact Center Assistant to join our dynamic team. In this associate-level position, you will play a critical role in facilitating communication between patients and healthcare providers, ensuring a seamless flow of information that enhances patient care and satisfaction. ? *Key Responsibilities:**

1. **Patient Interaction:**
• Respond promptly and compassionately to patient inquiries via phone, email, and chat, ensuring an empathetic approach to each interaction.
• Provide detailed information regarding services, appointments, and treatment options, demonstrating a deep understanding of the healthcare offerings.

2. **Data Management:**
• Maintain accurate and up-to-date patient records using our electronic health record (EHR) system, ensuring compliance with healthcare regulations and privacy standards.
• Assist in the scheduling of patient appointments and follow-up reminders, utilizing an efficient and organized approach to time management.

3. **Collaboration:**
• Work closely with healthcare team members, including nurses and physicians, to relay pertinent patient information effectively and timely.
• Liaise with various departments to facilitate insurance verification, authorizations, and other administrative processes.

4. **Problem Solving:**
• Actively engage in critical thinking to address patient concerns, troubleshooting issues efficiently while maintaining a calm and patient-centered demeanor.
• Implement escalating procedures for complex cases, ensuring follow-up and resolution.

5. **Continuous Improvement:**
• Encourage calculated risk-taking by identifying opportunities for process improvements within the contact center operations.
• Participate in training and development sessions to enhance personal expertise and contribute to a high-performing team culture.

6. **Customer Satisfaction:**
• Monitor and respond to patient feedback, surveys, and other quality assurance measures to ensure a high level of care and service delivery.
• Support initiatives aimed at enhancing patient experience and engagement.
? *Requirements:**

• **Education & Experience:**
• A minimum of 4 years of prior experience in a contact center, healthcare, or customer service setting.
• High school diploma required; Bachelor's degree in healthcare administration, communications, or relevant field preferred.

• **Personality Traits:**
• Passionate about healthcare and helping others.
• Driven to achieve goals and contribute positively to team dynamics.

• **Soft Skills:**
• Strong leadership qualities to inspire confidence in patients and support colleagues.
• Excellent critical thinking skills to analyze situations and make informed decisions under pressure.

• **Technical Skills:**
• Proficient in using CRM software and EHR systems.
• Familiarity with Microsoft Office Suite and other communication tools.
? *Benefits:**

• Travel opportunities for training and professional development.
• Life insurance coverage for peace of mind.
• Free accommodation options when travel is required.
? *Working Environment:**

At DaVita, we foster a culture that encourages calculated risk-taking to drive innovation and progress. We value diverse perspectives and empower our team members to think creatively in solving challenges.
? *Application Deadline:**

Interested candidates are encouraged to apply by **November 3, 2024**.
? *Equal Opportunity Statement:**

DaVita HealthCare Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

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