Support Representative - Remote

Description:
? The Support Representative (Remote) works from home and interfaces with customers via inbound calls.
? You would be the human connection between customers and their technology.
? Using your own personal touch, you will answer questions about products and services while enriching customers? lives.

Requirements: ? 1+ year of customer service experience ? A high school diploma or GED ? Strong focus on building customer relationships ? Comfortable using and explaining technology ? A quiet, distraction-free environment to work from in your home ? Proficiency in fast-paced multi-tasking with strong problem solving skills ? Eagerness to learn new technologies ? Strong problem-solving skills with the ability to ask probing questions to come to a resolution ? Strong computer navigation skills and PC knowledge ? The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday. ? Your schedule will change every 3 months and is based on performance. ? A desktop... or laptop to complete PC and internet testing; A work computer will be provided ? High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)

Benefits:
? $17.31/hr starting wage with career progression
? Full time, paid classroom and on the job training
? Lucrative employee referral bonus opportunities
? 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
? Health and wellness programs with trained partners to help promote a healthy you
? Mentorship programs that support your rewarding career journey
? Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
? Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

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