Remote Chat Support Associate

? *Job Title:** Remote Chat Support Associate
? *Company:** Sempra Energy
? *Location:** Chicago, Illinois, US...
? *Job Type:** Part-Time
? *Seniority:** Entry Level
? *Years of Experience:** 1

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### **Job Description:**

Sempra Energy is seeking a passionate and resilient Remote Chat Support Associate to join our dynamic team. In this entry-level position, you will play a critical role in delivering exceptional customer service and support through real-time chat communication. Embracing a culture that challenges norms and encourages bold thinking, you will engage with customers to understand their needs, provide timely assistance, and foster long-lasting relationships.

### **Key Responsibilities:**

• Respond promptly to customer inquiries and concerns via live chat, ensuring a high level of service and satisfaction.
• Utilize company systems to efficiently access customer accounts and provide accurate information regarding products, services, and account details.
• Assist customers in troubleshooting issues and guide them through resolutions, ensuring a seamless experience.
• Engage in active listening to understand customer needs and effectively address their concerns.
• Collaborate with other departments to ensure customer inquiries are resolved in a timely fashion, and any recurring issues are documented and reported for continuous improvement.
• Document all interactions in the customer relationship management (CRM) system, maintaining high levels of data accuracy and confidentiality.
• Participate in team meetings and training sessions to stay informed about product updates, company policies, and best practices for customer engagement.
• Encourage customer feedback to help improve service delivery and contribute to a customer-centric culture within the company.
• Assist in any additional projects or tasks as assigned by the management team, supporting overall team objectives.

### **Requirements:**

• Minimum of 1 year of experience in a customer service or support role, ideally in a remote or digital environment.
• Exceptional communication skills, both verbal and written, with an ability to convey information clearly and persuasively.
• Strong problem-solving abilities and a proactive approach to customer engagement.
• Demonstrated resilience in handling difficult interactions, with a focus on client satisfaction and issue resolution.
• Ability to work effectively within a team environment, fostering collaboration and a positive workplace culture.
• Proficiency with customer support software and technology (experience with CRM tools is a plus).
• Availability to work flexible hours, including evenings and weekends, as required.
• A willingness to embrace a culture that fosters bold thinking and innovation within customer experience.

### **Personality Traits:**

• **Resilient:** Ability to remain calm and composed under pressure, and bounce back from challenges.
• **Passionate:** A genuine enthusiasm for helping customers and making a difference in their experiences with our company.

### **Soft Skills:**

• **Teamwork:** Ability to work effectively with colleagues and support a collaborative work environment.
• **Persuasion:** Skill in influencing customer decisions positively and guiding them toward effective solutions.

### **Benefits:**

• Competitive disability insurance options.
• Joining bonus for new team members.
• Opportunity for paid overtime.
• Flexible working hours that promote work-life balance.

### **Working Environment:**

At Sempra Energy, we believe in pushing boundaries and challenging the status quo. Our work culture encourages bold thinking, creativity, and innovation. You will join a diverse team committed to providing exceptional customer experiences while supporting personal and professional growth.

### **Deadline to Apply:**

Please submit your application by **October 26, 2024** to be considered for this exciting opportunity.

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? *Equal Opportunity Statement:**

Sempra Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, or any other characteristic protected by law.

How to apply:

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