Live Chat Support Agent

Overview

We are looking for a Live Chat Support Agent to provide real-time assistance through online chat platforms. This position acts as the first point of contact for customers seeking help or information about products and services...

Key Responsibilities

Respond promptly to customer inquiries via live chat.

Provide accurate information regarding product features and benefits.

Assist customers in navigating through the company website.

Resolve technical issues and troubleshoot problems efficiently.

Document customer interactions and maintain detailed records.

Escalate unresolved issues to senior staff or technical teams.

Ensure customer satisfaction through effective communication.

Maintain a high level of product knowledge to assist customers.

Follow up with customers to confirm resolution of issues.

Work collaboratively with other team members to enhance support processes.

Participate in training sessions to improve skills and knowledge.

Track and report on common customer issues and feedback.

Engage in continuous learning about new products and services.

Required Qualifications

High school diploma or equivalent; associate degree preferred.

Proven experience in customer service roles.

Strong written and verbal communication skills.

Proficiency in using chat software and customer management tools.

Ability to manage multiple chats simultaneously.

Detail-oriented with strong organizational skills.

Demonstrated ability to work under pressure.

Familiarity with CRM software is preferred.

Ability to adapt communication style based on customer needs.

Remote

About the Company:
Ministry of Education

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