Health Call Center Supervisor?/Member Services Supervisor?/Remote
Posted 2025-03-14Position: Health & Benefits - Call Center Supervisor / Member Services Supervisor (Remote)
Employer Industry: Financial Services...
Why consider this job opportunity:
? Opportunity for career advancement and growth within the organization
? Flexible remote work options available in multiple states
? Supportive and collaborative work environment
? Chance to make a positive impact on member experience
? Recognized for outstanding workplace culture and benefits
What to Expect (Job Responsibilities):
? Provide day-to-day leadership to ensure a high-performance, customer service-oriented work environment
? Prioritize, assign, evaluate, and supervise the work of all Customer Service Representatives
? Provide coaching and guidance for performance improvement and development
? Direct and oversee the training of new representatives
? Maintain and increase employee engagement
What is Required (Qualifications):
? High school diploma, GED, or college degree
? 5 - 7 years of applicable experience
? Excellent analytical skills with a proactive nature
? Strong organization skills with a drive to meet deadlines
? Proficiency in Microsoft Excel, Word (including mail merge), and Outlook
How to Stand Out (Preferred Qualifications):
? Experience with Salesforce CRM preferred#J-18808-Ljbffr
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