Seasonal Customer Service Representative

Description:
? The Customer Service Representative-Remote (Seasonal) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
? This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.
? A great ?work from home? opportunity that will allow you to reimagine an all-new career journey and develop ?friends for life? at the same time.
? Provide inbound customer support using a call flow guide.
? Help customers resolve basic technical issues.
? Track, document, and retrieve information in databases.
? Offer additional products and/or services.
? Deliver expert customer experiences?with a smile.

Requirements: ? 1+ year of customer service experience ? Open availability (this is a seasonal position) ? A high school diploma or GED ? A quiet, distraction-free environment to work from in your home ? Proficiency in fast-paced multi-tasking ? Eagerness to learn new technologies ? Strong computer navigation skills and PC knowledge ? A desktop or laptop to complete PC and internet testing ? Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.) ? Operating System: Windows 10+ ? RAM: 8GB or higher ? Processor: Intel i5/AMD Ryzen 5 or higher ? Internet Requirements: DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable) ? Speeds: 10 mbps download and 3 mbps upload or higher ? While working, you will be required to hardwire with an ethernet cable ? High Speed internet (no wireless/hotspots or satellite) ? Must reside in the United States or have a valid U.S. address for residence

Benefits:
? Paid training and performance-based incentives
? Lucrative employee referral bonus opportunities
? Health and wellness programs with trained partners to help promote a healthy you
? Mentorship programs that support your rewarding career journey
? Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
? Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

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