Customer Support Specialist - Remote

Description:
? To guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer Advocate.
? Answer customers? questions and resolving any issues that they may be facing.
? Identify problem areas and flagging them to the concerned team.
? Ensure customer satisfaction, and work on collecting and tracking user's feedback.
? Work closely with the product teams to resolve issues and share customer feedback.

Requirements: ? Previous experience providing support through live chats. ? Fluency in English. ? Strong technical and analytical skills. ? Ability to provide proactive and innovative solutions. ? Outstanding written and verbal skills. ? Ability to understand customer's needs. ? Ability to work in teams. ? A customer-centric, empathetic mindset with excellent listening skills. ? An ability to focus on what counts, creating simple solutions to deliver fast results. ? A passion for learning and desire for self-improvement. ? Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD. ? Internet connection of at least 30mbs.

Benefits:
? An open, collaborative, dynamic and diverse culture.
? A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development.
? A competitive financial package with equity and leave allowance.
? The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).

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